Palacio Mundo Imperial
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Palacio Mundo Imperial

Stay at Palacio Mundo Imperial in Acapulco, a 5-star hotel with 8.4/10 from 103 reviews. It offers good value with quality service, and prices start from US$116.

Check-In & Check-Out

From 15:00 until 11:00

Nearby Attractions

PLAY TIME: 0.7 km away

Expo Mundo Imperial: 0.19 km away

Forum de Mundo Imperial: 0.19 km away

Amenity Highlights

Leisure: Gaming area, Public baths, Tennis court

Pets policy: Pets are allowed, including dogs, for a fee of USD 59 (approx. US$8).

Food & Drink: Room service, Snack bar, Restaurant, Bar

Palacio Mundo Imperial

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We Price Match
Highlights
Free parking
Great views
Ideal location
Delicious breakfast
Lots to do
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Amenities
All amenities
Property Description
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Cleanliness8.5
Amenities8.5
Location8.4
Service8.3
Surroundings
Airport: Acapulco International Airport
(2.5 km)
Landmarks: Forum de Mundo Imperial
(190m)
Landmarks: Expo Mundo Imperial
(190m)
Landmarks: PLAY TIME
(700m)
Landmarks: Monumento Indu
(770m)
Landmarks: Aldea Pachamari
(790m)
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10

Room Club 89 King Bed Resort View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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9

Double Superior One King Size Bed Diamante View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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6

Club 89 Double Bed Diamante View

Non-smoking
Air conditioning
Private bathroom
Shower
Electric fan
Room Details
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10

Junior King Suite With Resort View

Bedroom 1:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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Club Two Double Room with Resort View

2 Double bed
35m² | Floor: 8,9
Has window
Non-smoking
LCD TV
Room Details
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14

Double Deluxe Double Beds Resort View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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6

Room Club 89 Double Beds Resort View

Has window
Non-smoking
Air conditioning
Private bathroom
TV
Shower
Room Details
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One Bedroom Penthouse King Diamante View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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Premium King Suite With Sunset View

1 King bed
Has window
Non-smoking
Room Details
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8

Junior King Suite with Diamante View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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5

Room Club 89 Double Beds Diamante View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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12

Master King Suite with Diamante View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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9

Suite Master King Size Bed Resort View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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15

Superior Two Double Room with Diamante View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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9

Room Club 89 King Size Bed Diamante View

1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Shower
Electric fan
Room Details
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Deluxe Room With Resort View

1 King bed or 2 Double bed
Has window
Non-smoking
Room Details
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13

Double Deluxe One King Size Bed Resort View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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Verified Reviews
Average for similar properties in Acapulco
Reviews frequently mention
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 2, 2025
The room was clean, but the pricing was unclear. My friend booked a cheaper room closer to the end of the month! The front desk charged for phone calls, saying we would use their landline! I refused! The service was quite poor; I wouldn't recommend it.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 4, 2026
El Hotel está estupendo , instalaciones, albercas, pero al no tener playa  cada día nos desplazamos en su camioneta al Club de Palaya, es genial son 10m en camión y estás en la playa con todos los servicios del Hotel….pues no… ahí estuvo nuestro problema los meseros del club de playa no nos hicieron caso, por 4 veces mi esposo se tuvo que parar e ir hasta el bar y venir el cargando la comida y la bebida, les llamamos hasta en más de 6 veces , decían si si y nunca llegó nadie a tomar nuestra orden. La habitación genial y su servicio de Valet Parking en cambio decían lo mejor que he visto, eficientes, amables,  En fin hubo de todo en este hotel buró y malo, pero obvio la atención en la playa es un básico en vacaciones y no estuvo a la altura
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 26, 2025
Personal muy bueno y amable en general. Excelente Desayuno 10
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T‍a‍a‍r‍e‍n
July 29, 2025
We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
F‍e‍r‍n‍a‍n‍d‍o
May 9, 2025
I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through *******, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
A‍r‍m‍a‍n‍d‍o
May 7, 2025
Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
a‍n‍e‍t‍t‍e
May 6, 2025
Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
R‍a‍u‍l
March 29, 2025
I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
J‍A‍S‍O‍N
March 25, 2025
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Children 17 years old and under
US$11.29 per person
Adult
Buffet:US$22.58 per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$59.21 per pet per night

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2014
  • Renovated: 2024
  • Number of Rooms: 477
Phone:+52-7444351700
Located in Acapulco (Puente del Mar), Hotel Palacio Mundo Imperial is within a 15-minute drive of La Isla Shopping Village and Playa Revolcadero. This family-friendly resort is 5.3 mi (8.5 km) from Bahía de Puerto Marqués and 6 mi (9.7 km) from Majahua Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, outdoor tennis courts, and a health club. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room.
Enjoy seafood at Mizumi, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and meeting rooms.
Make yourself at home in one of the 814 guestrooms featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Digital television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

You might be wondering

What are the check-in and check-out times at Palacio Mundo Imperial?

Check-in time at Palacio Mundo Imperial starts at 15:00, and check-out time is by 11:00.

Does Palacio Mundo Imperial have a pool?

Yes, Palacio Mundo Imperial has a swimming pool for guests.

Are pets allowed at Palacio Mundo Imperial?

Yes, pets are welcome at Palacio Mundo Imperial, but we recommend calling ahead to confirm details (e.g., pet size, fees).

How much does it cost to stay at Palacio Mundo Imperial?

Room prices at Palacio Mundo Imperial vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Palacio Mundo Imperial from the nearest airport?

The nearest airport is Acapulco International Airport, located about 5 mins from hotel by car (2.5 km) away.

What’s the cancellation policy at Palacio Mundo Imperial?

The cancellation policy at Palacio Mundo Imperial depends on your room type and booking terms.

Does Palacio Mundo Imperial offer airport transfers?

No, Palacio Mundo Imperial does not provide airport transfers for guests.

About This Property

Nearest AirportAcapulco International Airport
Distance to Airport2.45KM
Average Price FromUSD357
Hotel Star Rating5