Fiesta Americana Villas Acapulco

Very good impression from the outside. Location is good. When checking in, there was just a huge line for check-in and check-out. Early check-in was possible, but we were never called when the room was available. We had to queue up again and wait. Very poor check-in and check-out management! A la carte breakfast was cautious with the bill. The pancakes were charged separately for cereal with milk, which was listed as included in the menu!!! Unfortunately, breakfast was very slow and they were unable to provide a plastic bag. Generally, the food in the hotel is very expensive! The pool is good for kids. Getting loungers is a disaster! The hotel doesn't have any good rules that are actually followed. People come at 7 a.m. and leave their towels out, even if they haven't been there all day. Unfortunately, the hotel only has 3 functioning elevators with more than 400 rooms. Very long wait times! It took over 30 minutes to get our luggage down before checkout. Other details regarding cleanliness: Bathroom could easily be fixed with good maintenance. For people over 175cm, showering means ducking your head while showering. The shower wall is very calcified.

We arrived at 3:30 and the room was not ready, we waited an hour for them to give us the room, when we arrived the toilet bowl had drops of urine and hair, the power went out twice, the next day it smelled strongly of thinner because they are remodeling, there is a lot of plaster on the floors because they do not clean them well, the sales staff is very insistent in inviting you to an hour and a half talk to buy a membership

Very good place to rest

Wonderful view, got an upgrade, super nice staff, nice pool, very good food, everything is great here

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