The Grand Mayan Acapulco

The property was overall very nice. Although it’s in some state of disrepair from hurricane Otis damage years ago. The biggest complaint we have is that they closed the lazy river/pool way too early. They close the lazy river daily at 6 PM which is absolutely ridiculous. Other Vidanta properties like Cancun allow you to swim at 2 AM if you wish. There is no reason whatsoever these pools should be closing at dinner time while on vacation it’s a waste. Do better Vidanta.

Just returned from a great 3-week trip to the Grand Mayan in Acapulco. This resort has been a favorite of ours for over 20 years and when it was damaged by Hurricane Otis in 2023, we had our doubts that recovery would be forthcoming, especially after seeing some of the destruction still present on surrounding condo buildings as we drove from the airport. We are glad to report that Grand Mayan has made great progress in the reconstruction process and we will be back again next year. Upon arrival, we were warmly greeted by Bellman Alfredo who ‘welcomed us home’. Our room was spotless and kept that way by Housekeepers Maria de Rocio ( Daytime) and Angelse ( nighttime). The water in the Pool and Lazy River are sparkling clean. The miles long, flat, walking beach was pristine- New palapas have been built. Nothing better to be in a beach cabana with 2x1 Sangrias served by long time server Andreas- As an added bonus, we were able to watch whales jumping off shore. Sitting on the beach watching sunrise and sunsets is paradise. Both the onsite restaurants as well off site restaurants were up and running. Of special note on site was the excellent ‘Pozole Night’ at the Green Break on Thur nites. This was followed by Koraoke entertainment where our friends exhibited their long-suppressed singing skills. The golf course was in great shape and shuttle drivers Hector and Carlos always got us there in time to tee off. Caddy Tito was excellent at determining the correct putting line, but he was unable to correct my poor execution. We also went to an Owner’s update with Director Gina who made every effort to understand what we were interested in- a pleasant experience!! Acapulco is a paradise-great beach, beautiful resort, fantastic staff, superb weather.

So...we planned a week's stay around the Grand Mayan...but NO ONE TOLD US that it was DESTROYED by Hurricane Otis. We understand that 80% of the hotels in Acapulco were damaged, but no one told us that we were booking one hotel and would end up at another. The Mayan Palace was a nice place, but NOT what we booked. RCI should have gotten this on their radar, and not advertised a hotel that is not available. Instead, people like us book something, and then end up getting the 'bait and switch' when we arrive. That being said, the Mayan Palace is another Vidanta Property, and the staff were warm, welcoming, and very friendly. There are still a few undamaged restaurants to choose from, maybe 4 of them, but nowhere near the availability that is advertised on RCI's website.