Kichiya

Staying in a town like this, I just felt myself slow down, it was incredibly relaxing. Both dinner and breakfast were prepared with great care, and the service was attentive and unobtrusive throughout. Definitely worth another visit.

The facilities are well-maintained. It's a bit of a shame that the staff only speak Japanese and can't communicate in simple English, but they are professional and enthusiastic. There are no shops nearby, so it's more suitable for travelers with their own vehicles.

We stayed as a group of four friends, and the atmosphere was wonderful. Our room was a spacious and comfortable adjoining Japanese-style room, over 10 tatami mats in size. Both dinner and breakfast were delicious. We would definitely like to stay here again on our next trip to this area.

The food was excellent, the hot springs were comfortable, parking was available, and tickets to Skyland Park were also available for purchase.

I arrived by highway bus, and there was a shuttle from the bus stop to the hotel, so checking in was very smooth. The staff were friendly and kind, and I felt very welcome. The shampoos and treatments in the large public bath were also of high quality, so I think younger people would enjoy it too. Above all, the food was excellent, and I'll definitely stay here again next time I visit Hirugami Onsen!

I made a reservation for two adults and two children (ages 11 and 4), but the food and amenities were prepared for four adults. The app also listed the food as four adults, so I assumed the children would receive the adult menu. (The app doesn't allow you to select the children's menu, and even if you could, you wouldn't. However, I preferred the children's amenities.) However, upon checking in, the front desk clerk told me, "We've accepted your reservation for four adults, so we can't make any changes at this point. If you don't believe me, please take a look at this order statement." I was annoyed. When the children didn't eat much during the meal, the clerk remarked, "They haven't eaten anything at all," as if to blame me for my ordering mistake. I thought the food would be robatayaki, but that wasn't the case. The worst part was when, upon checkout, they went to the trouble of changing the bill to "two adults and two children," which sounded like an insult, even though the children's rate wasn't actually applicable. I was really annoyed, and insisted that the app listed two adults and two children, even including the children's ages, when I made the reservation, but they said, "We haven't received any such order from the travel agency," showing no sign of considering the customer's perspective. I think it's only natural for a hotel to check how their accommodation is presented on the app, but it was just extremely unpleasant. Afterwards, I received a call, and I'm not sure if it was an apology or not, saying that they had checked with the travel agency, but I wasn't sure what they had checked, and it seemed like they just wanted to put the blame on the travel agency. When I checked out, I told them they should have checked the app, but they said they hadn't looked at it, showing no sympathy whatsoever for the customer. They seemed to think they were always right.

Excellent service, warm and welcoming like family 💕

Everyone at the inn was very nice, and the room was a Japanese-style room, so I was able to relax and enjoy my stay. The meals were carefully prepared and delicious. The hot spring was spacious and had good water. Thank you very much.