Addis Ababa Hotels with Airport pickup service

This is about 5 minutes' drive from Bole airport. The hotel is a good sized, well equipped hotel with a nice breakfast for your day. We did need a few things from the staff like the location of a late night pharmacy and they called around and got us the information and directions we needed to help us out. That was huge! The location is amid downtown's restaurants, shops, malls, and more. Even a Burger King a block away. English speaking was perfect! The room was very well appointed with waters, amenities and a really good bathroom.

The place is ok for a night or two, especially if you are on a layover. It's conveniently located in Bole close to the airport and to some restaurants and bars. Complementary airport shuttle 24/7. Breakfast is available but limited. The rooms are ok. They are clean but desperately need renovation. In my room, the floor was full of scratches and the color was coming off, the furniture was old and partly broken, the curtains had holes, bedsheets and towels were almost falling apart. Still, for a night it was ok if you don't have high expectations and cleanliness matters more to you. What I didn't like was that I booked a suite room (Genius upgrade from booking.com) but upon my arrival I was given a standard room. The reception didn't inform me about that, I just noticed when I entered the room. When I asked about it, they told me that the room was not available because someone had Covid and couldn't check out. However, the hotel has several suite rooms (and when I checked the night before for a friend, there were still suites bookable). So it seems they just didn't want to give me the room upgrade... I also asked them before my arrival to check about an event that was supposed to happen in a nearby hotel the night of my arrival, but they never did.

Decent hotel, not too crowded. The breakfast options are nice and well prepared

The location of the hotel is very convenient, located in the city center, very close to the airport, there is a free airport bus, but the phone has not been opened, after the plane landed, waited for an hour before waiting for the airport bus, can take a taxi by yourself. Recommended business travel stay

The shuttle is convenient, the breakfast is generous, the service staff is warm, the parking is convenient, and the security is good. There is no formal Chinese food for breakfast, but who comes out to eat Chinese food in the hotel breakfast? It is really very rich to choose from, and it is worth recommending!

It's quiet here and the people are very friendly.

The new hotel is relatively clean and noisy by the side of the road. The facilities are complete, and the front desk staff is very good. The worst is Chinese food. The Chinese restaurant on the negative floor has very few people and does not say how it tastes. The ingredients are really fresh and fishy. I do n’t know how long it took to make breakfast Chinese food and something to eat shredded potatoes. I really recommend buffet.

I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

Amazing stay! The hospitality at Haile Grand Addis was exceptional- we felt very welcomed and the attention from staff was 10/10. Our room was lovely and the breakfast was delicious. Highly recommend visiting.

Very nice hotel, 5 star level in Addis Babe, the staff here is amazing. I happened to have my birthday on the day I left, and they even prepared a birthday cake without telling me, which was a great surprise!