Quality Suites Addison-Dallas

Nice hotel . Very minor things but for the most part I’d recommend if in the are

I checked in for three nights, so I made sure these weren't just single day issues before posting my review. The showers do not get hot, the fridge didn't work, I paid for a "suite" with a blow dryer that it didn't have, plus the pillows are not supportive at all. The breakfast options were scrambled eggs or waffle. That is it. To top off all of these issues, I also saw multiple roaches during each day of my stay. I burned my clothing and writing this entire chain of hotels off my list to potentially use. Please refrain from staying here because even at the prices you'll likely leave severely disappointed.

Horrible customer service. Roaches in the bathroom. Requested extra towels and was told no extra towels. I booked a suite with family of 6, and was only given 2 towels. We had to go buy towels for our family to be able to have enough towels for everyone. Breakfast was horrible.

Room was not clean it looks like fluids in the sheets and sofa, couches, sofa bed had wires pop out, no support in the mattres it was all bended

We had to switch to 2 different rooms the sofa bed was broke so my daughters basically fell on the floor

The hotel is really old and dirty, moldy bathrooms, front desk staff was very nice, but everyone else not so much.

Very dark , elevator was in bad shape but to many shady people to take stairs honest I was worried all night didn’t sleep absolutely will not be back there !

All the above plus lots of young kids smoking pot on the-floor I stayed and were up all night making noise