adamwY2873MA
August 30, 2023
Stayed five nights here after booking a relatively last-minute half board package deal through TUI. What a gem of a late find, an extremely well appointed and well looked after resort with staff who always displayed the upmost care and attention to detail across all departments. Stayed in one of the one-bedroom bungalow rooms away from the main building but right next to largest pool. However, you were never too far away from most on-site facilities and despite the size and scale of the hotel, it never felt overbearing or overcrowded. Choice and quality of food across resort was terrific. Service equally high. Staff again always happy to help out and advise on choices and dietary requirements. Ideal location as well next to beach and within accessible reach of Rethymno town and beachfront. Special praise to the guest relations team who not only helped advise and book local excursions but also arranged medical attention for my son at short notice too by liaising with nearby medical centre and pharmacy to get quickest available care. So much more that could also be said on quality of pool and spa, available choice from on-site restaurants and would echo many other positive reviews on here. Would definitely recommend and love to return one day.