Dominium Palace

A terrible hotel. Absurd that it has 5 stars. Unqualified staff. No service. No towels upon arrival. I asked for them and received old towels. No slippers, bathrobe... I wanted to make a coffee. No pods. Rationed 1 per day. Empty minibar. Wifi not working in the rooms, a disgrace. I strongly advise against booking

Considering that it is a 5* and, on top of that, it is new, the evaluation must have a high level of demand. So we think: Reception staff are not very welcoming. They performed their role slowly and mechanically, without any empathy with customers. They didn't have a simple map of the city, nor did they know how to give basic information about tourist attractions of interest. Breakfast with a fairly good variety of products, relatively well presented, and of acceptable quality. The products were not identified, which made choosing difficult. Poor room service and delay in restocking. Wi-Fi very unstable, very weak and very slow. Good sized room, with decor that was pleasing to the eye, but with a super uncomfortable desk chair and sofa. There were no bathrobes (pool) or slippers. The bathroom has a bidet, but does not have towels. Hygiene products are weak, weak. The exhaust fan didn't work. The shower control is one of those complicated ones, almost a puzzle to make it work. Very hard mattress (I had to ask for a mattress protector to soften the hardness). The sound insulation of the rooms is quite poor. Good "guarded" parking. Very pleasant outdoor spaces, terraces and pool area. To conclude, I must highlight the poor quality of the building's finishes and interior facilities.

5 star hotel that is just a 3 star If you want to live with your room neighbors you are in the right place. You want to call the reception it does not answer you have to call and let it ring 100 times ... you want a porter he does not come ... hotel with 0 service You want to eat it is guaranteed poisoning think of smecta. Zero breakfast and not good young at the reception smiling ... You order a drink 45 minutes of waiting the waiter leaves the card and comes back when he wants a real disaster .... Hotel not finished, Ikea hotel nothing really wants to flee for an exorbitant price ... Under the beds never had cleaning ... Untrained and zero staff Only a valet who is dedicated to going to get your car with a smile too bad I do not remember his name he will recognize himself, he is the only one who had a tip and a bartender at the pool really good who deserves a compliment. I recommend you to go to this hotel when you see nights of 50 euro ... and still there are guesthouses that do the job better. We stayed a week there, second left elsewhere. DO NOT GO THERE THERE IS BETTER IN AGADIR