I would like to warn future guests about a serious security issue we encountered. During our stay, we discovered £100 worth of Dirhams had been taken from our in-room safe. We were certain of the amount taken. Upon reporting the theft, the initial staff member we spoke to seemed completely unconcerned, which was alarming. The follow-up by the management was terrible. We were leaving that day and were promised a call with an update, which never came. We had to chase them, and when we finally got a response via email, they initially claimed no one had entered our room, only to contradict themselves and confirm housekeeping had entered. They were highly defensive and denied that their staff could have accessed the safe, even after I confirmed I had used my date of birth as the code (a fact they knew from the copied passport on file). Their dismissive attitude and contradictory responses made us 100% certain the money was stolen by an employee. Given the theft and the hotel's deliberate refusal to investigate or take responsibility, we DO NOT recommend this hotel. We felt unsafe and believe guests should avoid this property at all costs.
