Guest User
February 25, 2023
Arrived at this beautiful boutique hotel yesterday after great trip in Marrakech, Oualidia and Essaouria. It’s newish, but built in Riad style. Lovely rooms, good location, food great so far. BUT, my reason for writing this initial review so early is frustration with a few issues: 1. No real welcome after very long hot drive, 2. No explanation or tour of facilities, just left to wander. 3. No welcome drink, cooling towels etc evident elsewhere in Maroc. 4. Because it was approaching 2pm once checked in, only food was club sandwich. No choice. Then, later on after an admittedly lovely dinner and long journey, we needed an early night (well about 10:30!), so, to continue: 5. Local live band had been playing during dinner at reasonable volume, but when we got to bed this was ramped right up so that penetrating bass and percussion shook our suite. It eventually stopped around 12.15am after we stomped around the place in our dressing gowns pleading for respite! There was no warning of loud live entertaining here. 6. Room service non existent so far. Phones just not answered and, even after physically going and requesting some tea, we are still waiting nearly an hour later. So, service experience so far does not compare with stays elsewhere on this trip, but I will be happy to update if things improve!