Guest User
September 29, 2023
Absolutely rubbish hotel, we are currently staying in this hotel and we experienced unexpected racism from the bar staff, never have we ever been subjected to this type of racism, worst of all management did nothing about it and did not even bother to ask and help us, we are all hotel managers in London and this is nowhere near a 5 star hotel as advertised, this is not even a 2 star hotel if i could give 0 stars i would, all staff are miserable and are not interested in helping at all, we spoke to guest relations who do not refer us to management and that person seemed disinterested in helping even though we were clearly upset by this, by law they are supposed to give us management information but that also did not happen, i want my full refund as i will be demanding my refund as we are visibly upset with this encounte, DO NOT STAY IN THIS HOTEL poor customer service poor management, i do not feel valued as a guest and do not feel safe, i have not left my room as i do not want to be insulted and subjected to more racism, we want to leave and we are staying here until Monday