Except for the location, there was nothing positive about this hotel. Very disappointing considering we paid $356 per night. Here are the issues we faced: 1. Bathroom door issues: The bathroom door wouldn't close properly. Despite available vacant rooms, the staff, including the manager, refused to either fix the problem or shift us. Instead, they rudely suggested a refund if we were unhappy and asked us to leave — absolutely not the service you expect at this price point. 2. Limited towels: They refused to provide more than one shower towel per person per day, which was extremely inconvenient. 3. No proper toiletries: There was no shower gel provided — only tiny hand soaps, which are usually meant for handwashing, not bathing. Very disappointing for a hotel of this category. 4. Water bottles: Although they have their own branded water bottles, they declined to provide extra water when requested. 5. Poor housekeeping: Room cleaning was extremely basic — they only made the bed and changed towels. The floor was never swept during our entire stay. 6. Hygiene issues: Shockingly, we found an underwear item from a previous guest still left inside the wardrobe. Unacceptable for any standard of hotel. 7. Hat incident and unauthorized charge attempt: They initially provided only one hat when we had booked for two. Staff argued instead of resolving the issue, and even after we explained and checked out, the hotel tried to charge our card without authorization for a non-existent missing item. 8. No staff presence after 10 PM: Unlike most hotels, there is no hotel staff available after 10:00 PM or early in the morning, making it highly inconvenient for any needs outside these hours. 9. Hidden charges: Be careful — even the basic laundry bag placed in the room costs $17.
