Best Western Plus Hotel de l'Arbois

A pleasant property. Very clean and comfortable. The layout of the breakfast items was a bit confusing. Everything was there but it had to be found....!

Fantastic. We wanted to explore Provence and this hotel is ideally situated about 10 minutes drive from Aix itself. Not too busy, (some days there was no one else around the pool but us!) it's clean, the breakfasts are great and the beds comfy. Best of all the staff are superb, smiley, helpful and all beautiful. Thanks to the lovely Gaelle for the advise on local villages to visit and to Alex and Marie for answering all of our other questions. We'd recommend this hotel and would definitely visit again.

The restaurant was good with a nice choice. Staff were helpful and efficient.

This is a lovely place in Aix if you want a little quietness. It is a drive to town however the area is great. As always, a nice petite déjeuner. Great base for the day. You may have to drive to get a nice meal.

It was nice, not more. And the only available property for our dates. That should have raised a flag for us. We reserved 2 Superior King size rooms. We got 1 room ok on the 2nd floor. The other room was on the first floor. It was accessible room which we did not order and it wasn't superior King size bed. We immediately asked the man at the front desk to change the room to what we reserved but he did not agree. He was rude from start! It was so late (11:00PM) and we were very tired after a very long drive, so we just gave up and went to sleep. We thought that in the morning we could solve it. My fried took a shower and almost slipped in the accessible shower since it was completely open and was targeted for people in a wheel chair. We went back to the front desk in the morning and asked again to change the room. The 2 clerks refused and started lying that the room is what we reserved and the bed size is King size and that we agreed to an accessible room (which we were never asked for and never agreed). Only after I contacted on chat with ******* support agent they lied to her also at start but later admitted that this is not a King size bed. They agreed to cancel the 2nd night but unfortunately we could find alternate hotel rooms and we had to stay. Please stay away from this hotel since they are not honest!!! When we checked out they did not even offer any compensation or gratitude after I proved them wrong.

Everything was great, nice breakfast too. Only issue was all restaurants are far away for Ubereats except for Mcdonalds and Burger King. The hotel's restaurant is only open on weekdays, so for lazy types like me who enjoy playing pc games on weekends, there are limited dining choices for lunch & dinner delivery. Location is iffy for food delivery but the hotel itself is excellent with very nice staff, friendly to me, American!