Reviews of Golden Tulip Aix les Bains - Hotel & Spa

The VIP room we booked has unlimited access to the spa. The bathroom and toilet in the room are decorated in a classy way. The facilities in the room are also relatively new. The Bluetooth speaker is very good. You can lie in the room and listen to music after the spa. The bed is very large and comfortable. It feels like being wrapped in a sponge. Coffee, tea bags, and hot chocolate are all prepared for guests, and they are updated every day! The entire front desk service team is very enthusiastic. Since I brought a dog, they also gave me blankets, convenient water bowls, convenient rice bowls, and a cloth bag for my two dogs. They are very considerate, and they only charged one dog when checking out! Hotel guests can enjoy the spa for free. After 7 o'clock in the evening, it feels like a private room. There are few people. The hotel restaurant environment is also very good, and the parking lot downstairs is also safe! I am very satisfied in all aspects! (Complain that as a platinum member of Accor, I have never received a dog gift 😡 In short, if I go next time, I will only stay here

Great hotel, nothing to complain about, perfect service. We will be back.

Everything was perfect.

The standard rooms are very good and spacious and the hotel is very good. However, with these "standard" rooms (246 euros per night) we do not have access to the swimming pool (which is part of the SPA relaxation area). For 18 euros per day, access is possible from 7:30 p.m. to 11 p.m.!!!! You have to take suites to have access to the swimming pool. This information is not clear on the hotel website and if we had understood this detail we would not have booked a room in this hotel, but in a cheaper hotel where we would have found the same comfort. Good breakfast but unless I'm mistaken the pancakes and crepes are not homemade, disappointing! A little disappointed despite everything and it would be interesting if the hotel gave the "swimming pool" information more clearly on their site, because we have heard from customers who experienced the same surprise!