Guest User
August 19, 2023
The restaurant looks and smells like it's a school cafeteria (the food is disgusting) but the worst thing about it is the fact that you have to fight for that horrible food because there isn't enough of it for all the guests. You also have to fight for plates, glasses, forks... everything. People have to act like animals if they wanna eat They rarely have coca-cola, fanta and other normal soda's. The only thing you can always drink during day is black coffee ("there is no milk in the machine" they say) served in very small plastic cups and 3 kinds of powered soft drinks - all equally disgusting It often happens that, for example, they have beer but they don't have any glasses for it or they do have enough glasses but they don't have any beer left The rooms are shockingly dirty. Our sheets haven't been changed once, no one cleaned anything in our bathroom either, the floors were covered in sand when we arrived, there are ants everywhere and the mirrors look like they've never been washed in the entirety of their existence. I heard that there's a club somewhere in the hotel but it's closed - allegedly bc the air conditioning isn't working (why not fix it then?) The animators work hard and do their best to entertain the guests but the hotel never hired a band or anything like that so the overall entertainment is pretty repetitive and gets boring after a few days. The animators made a good program for the kids though - so at least they had fun The staff at the reception ignores all of your complaints. We didn't have towels and toilet paper in our room, and later the maid just randomly took the bedsheets we used as blankets without replacing them. We went to the reception many times to ask for these things and each and every time we got a disinterested "fine" response after which they did nothing about our very reasonable requests (we didn't ask to get a jacuzzi installed in our room, we politely asked for towels - a necessity that we shouldn't even have to ask for in the first place) Leaving tips doesn't make any difference Of course, there are no snacks or God forbid ice-cream at the beach. The hotel doesn't offer any beach towels either - thankfully we brought our own unlike many people who didn't because they wrongfully assumed that they're going to a normal "all inclusive" hotel The only good thing about this place is the beach and the sea itself but that's the beauty of nature, not the hotel The pools are nice as well, I'll give them that I'm not a princess, I didn't expect luxury but I didn't think I'd be hungry and have to beg the staff to give me toilet paper either The hotel management treats the guests like charity cases who paid nothing for their service: they give us a little food (as much as they have), a place to sleep and that's it The worst hotel I've ever stayed in