Anantara Sir Bani Yas Island Al Yamm Villa Resort

Nice trip and nice villa and delicious food on al shams restaurant and olio restaurant Thanks all team for nice trip

Stunning place with super friendly and effective staff. The beach villas are absolutely stunning. The mangrove ones do not have such a marvelous view (check on maps before booking), but all facilities are absolutely great. Food was awesome the activities that could be done on the Island, keeping in mind that this is a wildlife reserve and hosts 3 different hotels are great.

This is with great regret that I’m scoring this hotel three stars and the main reason is that the location is absolutely breathtaking but the three stars is ultimately for exceptionally poor service all the way throughout our stay on the island. This is our second stay on Sir Bani Yas Island and first at Al Yamm Villas. The transfer process is smooth and efficient from the mainland but we were informed well in advance that the boat would leave at 12 pm. It’s actually ended up leaving at about 12:30 pm because they were waiting for other guests which is frustrating for us who arrived in 2 cars from Dubai 30 minutes before departure. Upon check in we were met by a very friendly front of house manager who informed us that we would receive our tier benefits from the GHA program which was excellent to see how seriously they take it was part of the reason why we wanted to come back here for our second stay. Our first encounter of poor service was about two hours into the stay where it took us 50 minutes to get four drinks and one hour 20 minutes to get two bowls of fries. there was absolutely nobody else ordering drinks around the pool or food and the restaurant appeared closed for lunch, so why it took so long, I will never know. The server was very apologetic and we put it down to teething problems and moved on. The poor service, then proceeded to continue when we arrived for dinner. Having booked, had confirmation for, a table at Olio some four weeks in advance, I assumed that they may have a table reserved for us. This was not to be the case and we were directed to a table of six for our party of seven. The service issues continued And in the end it took us two hours and 15 minutes to receive and eat six pizzas and one bowl of pasta. we had been sat down for 50 minutes before the bread came out and then smack bang on 60 minutes since we sat down all the main courses arrived. We were shown the bottle of wine that we had ordered and I confirmed this with the server. She then scurried back into the restaurant for what I believed was an opportunity to collect the wine glasses. Strangely, 30 minutes later she reappeared with the wine glasses and bottle of wine that we had ordered. We didn’t even stay to sign the bill, because with three children in the party, 9 pm was plenty late enough to have finished your evening meal. The service issues continued the next day around the pool again and having mentioned this and the ongoing service issues twice to the front of house TEAM was disappointed to see that no reparations were made. The next evening meal at a different resort and the service issues were slightly better but the table that we were told was ours on arrival was given to a different family 30 minutes before our booking time. We were able to see all of this from the lounge area of the restaurant And it isn’t great. I even wrote it in a review back to the hotel and got an apology, which is absolutely fine but when you’ve mentioned it three tim

It was one of the best stays at anantara! All the staff went above and beyond to make it a memorable time for us. They were sweet enough to upgrade our villa too. Loved each day here and would definitely come back. This was our second time here at Al Yamm.