Reviews of Waldorf Astoria Ras Al Khaimah

Response from Property: Dear Valued Guest,Thank you so much for your continued loyalty and for taking the time to share your honest feedback. We truly appreciate that we remain your first choice whenever you visit Ras Al Khaimah.We’re glad to hear that you found the hotel clean and unique, and we thank you for the strong scores in Cleanliness and Service. However, we are sorry to learn that the street-facing room had poor soundproofing and that the noise disturbance, along with the air conditioning performance, affected your comfort and sleep. Your feedback regarding sound insulation and cooling capacity has been shared with our engineering and operations teams for urgent review and improvement.We value your comments and are committed to making the necessary enhancements so that your next stay meets the high standards you expect from us.We would love the opportunity to welcome you back and ensure you enjoy a perfect experience on your next visit to Ras Al Khaimah.Yours sincerely,Guest ServicesWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Jupii,Thank you so much for your fantastic 10/10 review and for choosing to stay with us! We are absolutely delighted to hear that you found the hotel excellent and that our customer service was the best from beginning to end. It means a lot to our entire team to receive such high marks in Amenities, Cleanliness, Surroundings, and Service.We truly appreciate your kind words and are thrilled that you’re already planning to stay with us again. We can’t wait to welcome you back and deliver another outstanding experience.Yours sincerely,Guest ServicesWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Valued Guest,Thank you very much for sharing your kind feedback with us. We are delighted to know that you enjoyed our facilities and experienced the professionalism of our team. Your appreciation truly motivates us to continue delivering exceptional service. We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah for another memorable stay.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to know you enjoyed our hotel amenities, though we regret to learn that certain aspects of your experience did not fully meet your expectations.Your comments regarding the overall maintenance and buffet dinner quality are noted, and I will work with the respective teams for review and improvement. Please rest assured that we are committed to ensuring a consistently high standard across all areas.We truly value your input, as it helps us enhance the experience for all our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Mansoor,Thank you so much for your outstanding 10/10 review! We are thrilled to hear that you found our hotel very spacious and calm. It makes us especially happy to see perfect scores across Amenities, Cleanliness, Surroundings, and Service.Comments like yours truly motivate the entire team. We truly appreciate your kind words and would love to welcome you back again soon for another relaxing and memorable stay.Yours sincerely,Guest ServicesWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Valued Guest,Thank you very much for sharing your amazing feedback and for rating your stay with us so highly. I am truly delighted to know that you continue to choose Waldorf Astoria Ras Al Khaimah and that you have already planned your return in 2026, this means a great deal to us.It is wonderful to hear that you enjoyed our amenities, cleanliness, and especially our breakfast offerings. Your kind words about the friendliness and attentiveness of our team are sincerely appreciated, and we are particularly pleased to know that our beach colleague made such a positive impression with their outstanding service and energy. Rest assured, your compliments will be shared with the team as a great source of motivation.We look forward to welcoming you back once again for another memorable and beautiful stay.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Olga Voinova,Thank you very much for your outstanding rating and kind words. We’re delighted to hear that you enjoyed the spacious rooms, our dedicated team, and the overall scale and luxury of the resort. Your recognition of our amenities, cleanliness, surroundings, and service truly means a lot to us. We hope to have the pleasure of welcoming you back to Waldorf Astoria Ras Al Khaimah for another exceptional stay very soon.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. I sincerely apologise for the wait during check-in and for the mix-up with your room preference. We strive to provide a seamless and efficient arrival experience, and I regret that we fell short on this occasion.Your feedback is invaluable, and I have shared it with our front desk team to ensure we address such situations more effectively in the future. Please know that your comfort and satisfaction are our top priorities, and we truly appreciate your patience and understanding.While I understand how this might affect your impression towards our resort, I do hope that these do not deter you from giving us another chance to serve you again on your next visit to Waldorf Astoria Ras Al Khaimah, as we would definitely like to have an opportunity to redeem ourselves.Yours sincerely,Adrian Stoppe General ManagerWaldorf Astoria Ras Al Khaimah