Road, Wadi Ashar Tabuk, AlUla, Al Ula, Al Madinah, 43563, Saudi ArabiaView Hotel Details
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Banyan Tree AlUla Guest Reviews
4.8/5
Amazing
40 Reviews
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Location4.9
Amenities4.8
Service4.6
Cleanliness4.9
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All reviews(40)
Positive reviews(40)
Reviews with photos/video(24)
Awesome stay(11)
Awesome rooms(11)
Friendly owner(10)
Classy environment(6)
Loved the view(5)
Guest User
One Bedroom Villa
Checked in Jul 2024
Solo travelers
20 Reviews
4.7/5
Amazing
Posted on Jul 19, 2024
Everything almost perfect, service effecial and professional, amazing pool, queit good breakfast... Just over sweet ...
But their shuttle bus which is for airport is too simple and old ... It dosen't match with the price.
Response from Property: Dear Guest, Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula
Tommy Li
One Bedroom Villa
Checked in Nov 2024
Couples
6 Reviews
4.8/5
Amazing
Posted on Nov 28, 2024
There is no other hotel in AlUla with the best experience!
My personal experience is more comfortable than Habitas, with better hardware and volume ratio.
You can directly see the Malaya Concert Hall from the room window (you can email the hotel to book this type of room), the privacy is very good, and the wild luxury is full.
You can light a fire outdoors to watch the stars at night, which is very good for couples or couples to stay!
The only drawback is that the shuttle bus is a bit slow during peak hours
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Response from Property: Dear Tommy Li,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Guest User
One Bedroom Villa
Checked in Nov 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Nov 9, 2024
Banyan Tree has a great environment and service quality, except that it is expensive. It is a very beautiful place. If you have enough money, you won't want to leave. The swimming pool is really beautiful. I really want to go there again.
Original TextTranslated by Google
Response from Property: Dear GuestThank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Guest User
Dune One Bedroom Pool Villa
Checked in Oct 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Oct 17, 2024
A great experience, a little expensive but worth it.
Stayed in a one-bedroom villa for one night and a villa with a private pool for one night. The floor-to-ceiling door of the room faces the Maraya mirror concert hall, and you can see the Milky Way with your naked eyes at night
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Anonymous User
One Bedroom Villa
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
It's a good deal in the off-season. The pool room is amazing. There is an independent swimming pool in the desert. The starry sky is particularly beautiful at night. The temperature difference in the desert is quite large. When I went there on November, the swimming pool was very cold at night.
The hotel also has a public swimming pool, but children are not allowed in it, which is a bit inconvenient for families with children.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Guest User
Villa, 2 Bedrooms, Private Pool (Dune)
Checked in Sep 2024
Family
5 Reviews
4.8/5
Amazing
Posted on Oct 4, 2024
The room facilities are very good. If you bring your kids, you must choose a room with a swimming pool (the hotel's main swimming pool does not allow children to enter, and it is not convenient). The scenery is superb and the location is very close to Maraya. You need to transfer by buggy car to travel, so call more than 10 minutes in advance to avoid delays.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula
Donteatbroadbeans
One Bedroom Villa
Checked in Sep 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Nov 24, 2024
Extremely satisfied. We upgraded to a pool room when we arrived. Very, very, very cool. My parents were also very satisfied. The hotel breakfast was very rich and delicious. Although it was the same for several days, it tasted really good. The room was very big. The toothpaste was amazing. It was like a small lozenge. Chew it in your mouth before brushing.
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6/7
Response from Property: Dear Donteatbroadbea,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Xiaohu
One Bedroom Villa
Checked in Sep 2024
Couples
15 Reviews
5.0/5
Outstanding
Posted on Oct 31, 2024
The "Banyan Tree" brand is worth having. No need to say anything, just look at the pictures
Original TextTranslated by Google
Response from Property: Dear Xiaohu, Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam TahboubBanyan Tree Alula
Mangguohepipi
One Bedroom Villa
Checked in Sep 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Oct 1, 2024
The scenery is quite unique, but it is really too hot. You can hardly go out after 10 am. It is not until 4 pm that it gets a little better. It is still a little cold when you go to see the stars at night.
Original TextTranslated by Google
Response from Property: Dear Mangguohepipi,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Guest User
Dune One Bedroom Pool Villa
Checked in Aug 2024
Couples
5 Reviews
4.3/5
Very Good
Posted on Aug 28, 2024
As I gave the same rating, everything else was good. But! But! When we went out to the restaurant for dinner for more than an hour at night, we didn't have our backpacks, and the money in our bags was less! The only pack of Chinese cigarettes we had was also stolen! My partner was so angry! We didn't smoke for the rest of the days! The money was stolen! I can blame myself for being careless, thinking that I was just going to the hotel restaurant for dinner. So I only give 3 points for the service!
Original TextTranslated by Google
Response from Property: Dear Guest,I would like to thank you for your constructive feedback, which helps us continuously improve our services. We have created a luxury resort of enduring value and strive to support it with a deeply instilled ethic of personal service.Your comment regarding the missing items is totally unjustified as it was never brought to our attention during your stay. Our 2 years of presence, the international awards and our high percentage of repeater guests, indicate our transparency and commitment to service, and the security in the resort and also in the Kingdom of Saudi Arabia was never questioned.Our mission is to create a euphoric feeling to all guests with a continued commitment to service excellence and a unique experience and if we knew about the incident we would have properly investigated. Warm Regards,Evanthia Dastavridou Director of Operations
Guest User
One Bedroom Villa
Checked in Aug 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
The view is very good. I personally think it is better than Amangiri. The weather is not as hot as expected. The hookah here is very cheap, just over 300 yuan. The average meal is 1k. The taste is edible. The burgers in the restaurant are worth ordering! Taxi is cheap. The hotel car costs 1k to go back and forth to Elephant Rock in 20 minutes. My friend only spent 200 yuan on a taxi. The average taxi per day is less than 1k. It is a bit expensive for this distance, but you can also lie down. You must go to the spa! Kanye came here last August. Unforgettable memories. Don't ask for room service, you must go to the restaurant. MD ordered two plates of extremely unpalatable breakfast and spent more than 600 yuan. If you are after 11 o'clock, you will be charged for breakfast even if you wait for ten minutes. . I have never eaten such unpalatable food in my life.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us and we are delighted to know that you had a great stay. We appreciate your feedback regarding the breakfast, and we will certainly look into the timings and ways to improve it to ensure that all of our guests have an incredible experience. We look forward to welcoming you back and offering you an even more memorable experience. Best Regards, Evanthia Dastavridou
Guest User
One Bedroom Villa
Checked in Jul 2024
Couples
21 Reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
The hotel service is very good, the environment, the service, nothing to say. Outside the hotel (not near the hotel, very far away about 3 kilometers) I was learning how to tie a headscarf in the car, and a Saudi man came to help me with the headscarf. I didn't know he was the hotel manager at the time, and I found out that he was the hotel manager when I returned to the lobby. He was really enthusiastic. All the employees were very friendly and polite. But there was a woman with an Asian face who was really not good. She didn't even say hello.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Banyan Tree Alula and for taking the time to share your feedback with us. Your comments helps us improve our service which has been always our priority. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely,Evanthia Dastavridiou
Guest User
One Bedroom Villa
Checked in Jul 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Jul 30, 2024
Hygiene: clean and tidy
Service: timely and thoughtful
Facility: complete and easy to use
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula
Fanyifanyi
One Bedroom Villa
Checked in Jun 2024
Solo travelers
21 Reviews
3.5/5
Posted on Jul 3, 2024
I wanted to give a bad review. First of all, I spent so much money, but on the day of check-in, the room card could not open the door. After entering the house from the back door, the air conditioner of the house was broken. I stayed in the house without air conditioning for nearly an hour, and the room card was not delivered. Since I had an appointment to join the tour at 4:30 pm, I had no choice but to walk back to the office. When I came back in the evening, I found that the air conditioner was still not fixed. A worker came to take a half-day off and finally asked me to wait. After I waited for nearly half an hour, another employee came and said that they wanted to change the room. Don't get me wrong, I was not upgraded. It was still the same size of the house, and this time there was no room card, and I used the key directly. But I want to sincerely thank Mr. Salah Albluwi and his team and Mr. Saad for their help. My car was punctured on the second day, and they helped me fix it under the scorching sun. Thank you very much. If it weren't for their help, I would definitely give the hotel a bad review of one point! To be honest, the environment is very good! But the two things about the key and the air conditioner really disappointed me! It was originally a perfect trip, but it became ordinary!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula
Mary_qiqiqiqi
One Bedroom Villa
Checked in Jun 2024
Travel with friends
42 Reviews
5.0/5
Outstanding
Posted on Jun 9, 2024
The swimming pool is very photogenic, and the ceiling of the desert luxury hotel is very good. The room is very large and the food in the restaurant is also very good! Very good! It is a must-visit attraction in Alula! !
Original TextTranslated by Google
Response from Property: Dear Mary_qiqiqiqi,Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon!Sincerely, Hakam TahboubBanyan Tree Alula