Guest User
October 29, 2023
The worst hotel we have ever stayed in. Myself and my boyfriend had the misfortune of staying here for 5 nights (18/10/23-23/10/23) for our holiday to Albufeira. When we arrived to our room we were so disappointed. The hotel room was very run down, dirty and unkept - not at all what the rooms appear to be on the website. The leather headboard was ripped, the couch was filthy dirty and there was mold growing on the table. Even the lamp shades were filthy. We asked for a different room straight away and were told there was no available room for us. To make matters worse, we got no apology, no compensation, no complimentary tokens/gifts. Nothing. The receptions staff had no solutions. I asked to speak the manager who eventually offered an alternative room that we could move into the next day. This room was not much better, with a window that needed fixing everyday as the seal was broken and the wind was keeping us awake at night. This hotel is NOT 4 star. This hotel is maybe a 2 star. This hotel was a disaster from start to finish and I would NOT recommend to anyone. 0/10 from us.