Luna Miramar Club

Paid 2055 pounds which equates to 100 pound per adult per night no breakfast. One room for me my son and daughter in law. My son gave me the room and my daughter in law slept on the sofa and my son on the floor. This was sold as a 4 star hotel. Manager was not concerned and dismissed our concerns. We tried to speak to *********** since August no person just Automated not one bit concerned. The frustration and upset is still with me I am 73 and travelled most parts of the world and I can honestly say this was the worst experience

We had a Lovely large one bedroom apartment .yes the apartment was a bit dated but for the money we played excellent value. it was spotless really clean ,the maids did a fantastic job clean towels lots of loo roll .The reception staff were all very friendly and helpful in fact every member of staff was very nice.As it's self catering only at the moment the bar and restaurant being closed for the season I think ,this wasn't a problem as there is a really good supermarket a few minutes away . Lots of places to eat out at too.We had a really great holiday

Most of the hotel facilities that you read now on the website are not available. They are seasonal. Basically the only thing that we found available now is the room and outdoor pool. There is no restaurant, no entertainment, and no bars. Apparently, when I contacted loveholidays about little or nothing been available, I was told I should have read part 4 of the T&Cs. They are correct in saying that, I should have, but I also feel they should have made it more clear that the facilities are seasonal, since most facilities are not available.

Lovely welcoming staff.Clean, lovely view of the pool.Food good quality.met some lovely people.5 min walk to the beach.easy access to local bus route.lots to do and see within a 10 min walk.restaurants, bars.

Really not a 4* hotel. 3* at best. Rude staff Dates facilities. Issues with Wifi , TV , aircon , patio door didn’t lock, broken sunbeds &umbrellas dreadful smell of drains. Staff were very unhelpful. Drinks extortionate at pool bar and price changed every time you went to the bar. Pros - good location

I'm currently on my last day staying in this hotel and rarely write reviews...but I couldn't let this one go. Dissapointingly we left a small hotel in Olhos de' agua because it was out of the way due to location...big mistake!!.. Ive stayed in small boutique and large hotels in Gran Canaria, Greece, Cyprus, pathos and ayia Napa. Portugal, Falesia hotel, Oceanus aparthotel. (much better customer service, quality, ) see my review) On arrival and during our stay we run into a few issues with this hotel and let's just say customer service is 0. Pros: The interior reception, toilets and bar area are modern, comfortable and inviting. Location, small mall and supermarket literally on your doorstep. 5 mins walk to McDonald's, KFC, lovely boutique Chinese, and overpriced Indian sizzler restaurant. A good 20 mins walk to the beach. Self catering rooms are big and spacious, with sofa bed. The nicer staff Stadnian and Paula are friendly. Unfortunately that's where it all ends. Cons: This hotel has to be the worst of the worst. Lack of professionalism, quality and Efficiency. Zero Hospitality. Housekeeping and cleanliness - towels only changed every 3 days, You are only given one, outdated door key, if you lose it, they don't have any spare. Rooms: outdated furniture. No spare sheets or pillows in wardrobes. Receptionist named Debra (no customer service training at all). Total disregard, when i raised our room hadn't been cleaned for 2 days. Asking for toilet tissue when we ran out, was told to collect from reception. The hotel is just for lazing by the pool, listening to awful music. Offers nothing else!! Unsure why the hotel is still 4 star grading,.. maybe many moons ago.... Clearly... it requires regrading, updating, and to invest in new management. It's Soulless and outdated like the manager, Mr Julio. He walks around with the attitude of a sour grape!! For the extortionate price , I booked 5 nights through ******* £200 a night to include breakfast. Mr Julio did not acknowledge this. Told us it was not included. Completely disregarded, ignored and refused to respond to ******* when challenged. The next day the actual hotel website was charging £155 for the same room same dates. He again refused to allow me to rebook, or give a refund for us to go elsewhere. Therefore my summary is the hotel is only interested in taking your money, and when you run into issues, they decline to acknowledge or address the issue. It is the finer detail that matters, and this hotel is wayyy off!! Believe the previous disappointing reviews. Do not waste your hard earned money. Nothing is as it seems!!

I'm currently on my last day staying in this hotel and do not usually write reviews...but I couldn't let this one go. Dissapointingly we left a small hotel in Olas d' agua because it was out of the way due to location...big mistake!!... On arrival and during our stay we run into a few issues with this hotel and let's just say customer service is 0. We were better treated at our smaller hotel. Ive stayed in small boutique and large hotels in Gran Canaria, Greece, Cyprus, pathos and ayia Napa. Portugal, Falesia hotel, Oceanus aparthotel. (much better customer service, quality, ) see my review) This hotel has to be the worst of the worst. Pros: The interior reception, toilets and bar area are modern, comfortable and inviting. Location, small mall and supermarket literally on your doorstep. 5 mins walk to McDonald's, KFC, lovely boutique Chinese, and expensive Indian restaurant. A good 20 mins walk to the beach. Self catering rooms are big and spacious, with sofa bed. Unfortunately that's where it all ends. Cons: Lack of professionalism, quality and Efficiency. Zero Hospitality. Housekeeping and cleanliness - towels only changed every 3 days 😯, You are only given one. Outdated door keys, if you lose it, they don't have any spare. Rooms: outdated furniture. No spare sheets or pillows in wardrobes. Receptionist named Debra (no customer service training at all) argued with me when i expressed our room hadn't been cleaned for 2 days. Asking for toilet tissue when we ran out, was told to collect from reception. This hotel is just for lazing by the pool listening to awful music. I don't know what brand of hotels Luna miramar comes under, however the hotel need to invest in new management. Soulless. The hotel is outdated like the management. Mr Julio. He walks around like a sour grape!! For the extortionate price 😧, I booked 5 nights through ******* £200 a night to include breakfast. He did not acknowledge this. Told us it was not included. Refused to respond to ******* when challenged. Therefore my summary is the hotel is only interested in taking your money and then when you run into issues they decline to acknowledge or address the issue. The nicer staff Damian and Paula are friendly. It is the finer detail that matters, and they are wayyy off!! Believe the previous disappointing reviews. Do not waste your hard earned money. Nothing is as it seems!!

I'm currently staying in this hotel. Please note the exterior does not reflect the interior. Soulless. We left a small hotel in Olga's de afua because it was out of the way of the action...big mistake. I've run into a few issues with this hotel and let's just say customer service is 0. We we better treated at the smaller hotel. For the extortiate prices they charge 😧. The hotel are only interested in taking your money and then when you run into issues they decline to acknowledge or address the issue. Our holiday is ruined and they couldn't care less. I believe the previous disappointing reviews. Nothing is as it seems!!

EXTREMELY DISSAPOINTING.. Nothing is as advertised. Spa not in this hotel. Food pictures are not real. Food is a heath risk, improper storage of buffet items. Hot food cold, cold food hot. Save your money. Plenty of restaurants when you find the main ***** offering much better options and a lot cheaper than hotel charges. Big con, could be a case for trading standards.