Sonesta ES Suites Albuquerque

The room was a little shabby but clean. The beds were comfortable. The towels were good except for the washcloths which were very thin. We appreciated the utensils, dishes, and the pots. The staff was accommodating . Breakfast was very good. Best hotel scrambled eggs I have ever eaten.

I am writing to provide feedback regarding my recent stay here. While the rooms were clean and the stay was generally pleasant, I was very disappointed with the service provided by the front desk staff. I found the level of hospitality to be unacceptable; there was no welcome, greeting, or any effort made to make guests feel invited. Specifically, this morning, the staff member on duty remained seated on her phone. When I said hello, she looked at me as if I were pestering her. I believe it is important for customer service representatives to understand that their main purpose is to provide friendly and professional service to guests. I hope you find this feedback constructive as you look to improve the guest experience. Best regards

Room has dirty sheets with hair and bits of something, a dirty floor, and cigarette burns on the couch with a funny smell in the room. Had new sheets put on, they were also dirty with hair and yellow splotches. I asked for a new bottom sheet and for the room to be vacuumed, and I was moved rooms. The new room had clean sheets but a dirtier floor, a hair covered bathroom with ash on the floor, and what I think was blood around one of the door frames. The four in the new room was so bad that there was a couple coins on the floor, toothpicks, and even food garbage around the garbage pails in the kitchen. The front desk manager said that he would be giving me a lower rate but never did. Breakfast was not good, eggs were sitting in water and the potatoes were not fully cooked. Even the night person on the first night I was there, played the "sorry, I'm new" line and apparently knew nothing about the property when I asked a question. This place used to be so much better, they have gone downhill drastically

The breakfast menu has been excellent on my three previous stays at this property. This morning, unfortunately, the person responsible for preparing warm food options was delayed. There was no hot breakfast available, except home fries, from 6:30 am until nearly 7:45 am. The property seems a bit below the standards I have experienced previously. The door inside the bathroom appears to be very scratched and needs painting. The tub doesn't drain properly. There us a tear in the vinyl floor in the kitchen that is sort of safety issue.

I love staying at Sonesta because of the quality of the rooms; unfortunately, this property is run-down and does not meet Sonesta standards.

Everything was great it was quiet except for the highway and the pigeons inside the fireplace bothering all morning.

The rooms were clean, breakfast was great and the staff were professional. Check In was easy with no waiting. Will stay the facility again. We would highly recommend.