Altay Xunxue Shiguang Homestay

As for the room, it exceeded my expectations for the price, especially during peak tourist season. See my casual photos for more details. The hostess, Sister Na, is very dedicated to running the guesthouse, brewing hot tea and chatting with guests to make them feel at home. Breakfast is freshly made; I missed it because I was rushing to catch my flight, but seeing the ingredients made it look delicious. I hope to stay here next time I come to General Mountain for skiing.

The landlady was incredibly welcoming, making us feel right at home. The place was spotless and hygienic—probably the cleanest guesthouse we've ever had. She even cooked us a healthy breakfast herself each morning. I'll definitely stay at their place again next time I'm in Altay.

The room was clean and smart, with a nice decor and a spacious layout. It also had air conditioning, a refrigerator, a terrace, and breakfast. The housekeepers were very welcoming and attentive. The guesthouse is located below the General Mountain Ski Resort, close to the city center. Overall, it was a good experience, and I would stay here again next time.

The guesthouse was well-equipped and very comfortable, with separate wet and dry areas in the rooms and a generous breakfast. The hotel is very close to the ski resort. Most importantly, the beautiful owner was incredibly welcoming, and she applied her refined lifestyle to the guesthouse's operation. Moreover, we arrived after midnight, and the owner patiently waited for us, which was very touching.

Positive Reviews: 1. Good basic conditions: The house was in good condition overall, and the two beds could accommodate a family of two adults and two children. 2. Warm and attentive initial service: The owner was very welcoming during the initial check-in period, proactively offering free airport pick-up and drop-off and helping with package pickup. 3. Meeting basic needs: Basic breakfast and daily water replenishment were provided for most of the stay. Negative Reviews: 1. Inconsistent service attitude, lack of tolerance and respect: * Due to a misunderstanding regarding breakfast time, breakfast was not prepared until a few minutes past 9:00 AM. An argument ensued between the owner and my parents, with the owner making sarcastic remarks and insulting my parents regarding their anxiety. The owner failed to resolve the issue professionally. * When requesting help heating up brought food or assistance with luggage, the owner showed reluctance, made excuses, and complained, lacking service awareness. * Upon check-out, the owner refused to assist with airport transfer, citing "being busy," which contradicted the general experience of guesthouses reported by local drivers, appearing deliberately difficult. 2. Reduced and Rigid Service: * Limited breakfast options; offering only a few dumplings for the children was met with lengthy explanations, and it was stated that group meals didn't include them, demonstrating a lack of flexibility. * Supply was interrupted on the last day of our stay (e.g., bottled water, toilet paper), requiring us to request them ourselves, resulting in a noticeable decline in service quality. 3. Safety Hazards: Leaks in the bathroom area made the floor slippery, posing a risk of falls and impacting our safety and overall experience. 4. Lack of Empathy and Service Awareness: We were traveling with two children. One-on-one ski instructors are expensive, and the children's gear changes take a long time. Breakfast needed to be prepared in advance, and she complained that we were urging her to prepare it. However, she only messaged me at 10:30 PM the night before to confirm the meal time, after I had already gone to sleep. I only saw the message the next morning. This small misunderstanding led to a series of unpleasant incidents, demonstrating a lack of problem-solving and tolerance. Furthermore, before leaving, I arranged for SF Express to send some items. The delivery person arrived at my door in the morning, and I asked them to help move my things. She kept nagging about why we were in such a hurry to send them away. Finally, she reluctantly helped carry the boxes downstairs, and even sarcastically remarked that we couldn't even move such a small amount of stuff (nearly 20 kilograms)! From my personal experience, we've stayed in hotels and guesthouses both domestically and internationally, and rarely had unpleasant experiences. We usually resolve issues and move on. This is the first time I've encountered such a petty, narrow-minded, and sarcastic owner. Even when we needed help near our departure, she deliberately made things difficult, showing her pettiness. As for the unpleasantness between the two elderly people, I frankly told her that everyone had their problems, and that we could resolve it directly with her once it was over. However, she remained unforgiving and held a grudge. I'm usually a lazy person and don't want to cause trouble—nothing is ever perfect when you're traveling—but remembering her unfriendly behavior before we left, I want to remind future guests that while this place is fine for a short stay of one or two days, long-term stays require careful consideration of the service quality and the variety of the breakfast. I initially came here because of her so-called "family-like service," but unfortunately, things didn't go as planned. I'm not afraid of a confrontation; I pay for a trip to have fun, but I'm not one to back down from aggressive and rude behavior!