Altay Shanyun Hotel (Jiangjunshan Ski Resort)

I booked the room with a private sauna in the room and that was amazing! Coming back to the room every day after skiing and sitting in the sauna felt good! Such good value for money. The room is very big with a long balcony and a view of the mountains. The only thing lacking was the breakfast - it only started at 9.30am, which is a bit late for me if I want to start skiing at 10am when the first chair lift begins. The breakfast spread was also quite small, I would have appreciated for soy milk to be included as I do not drink dairy milk. The daily housekeeping service was mainly clearing out trash and bringing fresh towels, the floor/table were not cleaned. There was no flexibility to do a slightly later check-out and no free airport drop-off service like some of the other hotels in the similar price range offered. There is free drop-off and pick-up service to the ski field, which is about 5-min drive from the hotel. The best part of my stay is the reception staff who were friendly, kind and helpful! I needed help navigating the Chinese apps to retrieve a parcel and couldn't do it on my phone, so he helped me do the booking on his phone, liaised with the courier and paid first for it, sorting out the logistics for me, and I transferred him the money after. Very grateful for that because it helped me saved me a lot of time and hassle! Upon check-out, I had left my mobile phone charging in the reception area when I left for the airport and they drove over to meet me somewhere around the city while I waited in the taxi, to give my phone back to me, so that the driver didn't have to spend time going back - so that I can catch my flight in time. Super grateful for their kindness and support, going above and beyond.