If 5 stars is the highest rating, I'd give it a 10! I've traveled to many places and stayed in many hotels, and I think this is the best! First of all, the service was exceptionally good! It made me feel completely at home. The two young men and women at the front desk were very friendly. They not only upgraded our room for free, but also extended our check-out time for free because our flight was slightly delayed. Most importantly, they treated us to a free lunch of hand-pulled noodles and even gave us glutinous rice balls for the Lantern Festival! I was so touched! They provide free pick-up and drop-off at the ski resort and free airport pick-up and drop-off according to our flight schedules. A Kazakh young man gave us a proverb from their culture, "I'm behind you, don't be afraid," which was so kind! In addition, the room was clean, new, well-equipped, and had thoughtful details. The view from the window was also superb! The location isn't in the city center, but it's close to the ski resort. However, Altay itself isn't very big, so I highly recommend it! Highly recommended! If I had to give any advice, it would be to keep up the good work and not raise the price. I'll definitely be staying here every time I'm in Altay! Hahaha
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