Four Seasons Hotel Alexandria San Stefano

The hotel service was so-so; I couldn't get anything I asked for by phone. But the facilities were all very new.

The hotel is high-end and luxurious, with a magnificent atmosphere. The house is exquisitely decorated, beautiful, practical and generous, with a large living room and balcony. The location is excellent, the scenery is beautiful and charming, and it is definitely worth staying.

The Four Seasons Hotel in Egypt was the worst experience I've ever had with any hotel I booked through Ctrip.

The Four Seasons in Egypt was the worst experience I had. The hotel or its agents seem to deliberately create communication barriers to make exorbitant profits. It was already a very expensive stay, but they still found every opportunity to charge even more. Aside from its advantageous location with good views, there was nothing else good about it. We didn't cancel the room, but they said the agent had cancelled it. When we asked to change the guest's name, they said it couldn't be changed because the agent hadn't sent an email requesting a change! I booked it for a friend, and in the end, my friend had to pay again, and the crucial point is that the amount was 50% higher than what I had prepaid!

Every time I come to Alexandria, I stay at the Four Seasons Hotel, which is on the Mediterranean Sea. The hotel rooms and bathrooms are spacious and comfortable. Now the breakfast has been changed to outdoor dishes that are not fresh, and the experience has become worse.