Guest User
April 10, 2023
Rooms are very old. Trash bins are dirty. Walls are cracked and all bathroom amenities are very old. I believe the hotel says free WiFi but there is no WiFi in the room. AC doesn’t work - it’s there just for the look. There is no separate lock for inside the room. What’s more shady is the note inside the room that says hotels are not responsible for any loss of property if we don’t declare it? I understand hotel not taking responsibility on the common area but how can we feel safe if they are not liable for safety inside the room? Since there is no separate lock inside the room, how can we feel safe sleeping at night? Food I had felt stale and reheated. They didn’t have the charging outlet that fit my charging adapter. I asked the staff and he told me he will need to take my phone with him to his room and check if it works. Why couldn’t he just bring the adapter and give it to me so I can test myself? The customer service is zero here - they act like they are doing us a favor by us staying there. In short, my mom and I couldn’t sleep the whole night because we didn’t feel safe at all. The least they can do is put a good separate lock inside the room so hotel staffs can’t enter the room when we are inside. I will not recommend this place. You can see the beautiful Yamuna river outside but places outside mostly feels like the slum community. If you are a tourist, I will warn you to skip this place and choose a better place. P.S. one staff was kind when we checked out - he took his private bike and got Paracetamol for us. Even his kindness though couldn’t justify adding a star to this hotel because we didn’t feel safe and slept well at night.