Reviews of ibis Almaty Jetisu

Response from Property: Dear Emilyai Mar,Thank you for your feedback. We’re pleased to hear that you found the room size comfortable and in line with expectations for a business hotel.We appreciate your comments regarding the long corridor access and the parking entrance layout — your observations are very valuable, and we will take them into consideration as we continue to improve our facilities.We hope to have the opportunity to welcome you again in the future and provide an even more convenient and enjoyable stay!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you very much for your kind feedback. We are delighted to hear that you found our staff friendly and helpful, and that the late check-out and convenient location made your stay more comfortable.We truly appreciate your comments and look forward to welcoming you again in the future.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for your feedback. We appreciate your comments and are pleased to know that you enjoyed the lighting design, reliable hot water, and comfortable heating. It is great to hear that these details contributed positively to your stay. We look forward to welcoming you again.Kind regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words and are pleased to know that you found ibis Almaty to be excellent value for money and a convenient choice for business travel.It is wonderful to hear that you enjoyed our location, free parking, clean and comfortable rooms, reliable Wi-Fi, and the variety offered at breakfast. We are also glad that the quick check-in and check-out process, as well as the presence of the restaurant and bar, added to your overall comfort. Your kind comments about our Front Desk team are especially appreciated and will be shared with them.Thank you as well for your helpful note regarding room categories — your recommendation may certainly assist future guests in choosing the option that best suits their needs.We are delighted that your experience exceeded expectations and sincerely look forward to welcoming you back on your next visit.Kind regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for your review! We’re glad our reception could help you find a reliable tour agent at a great price. We hope you had a wonderful experience and look forward to welcoming you again!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our prime location and found the nearby facilities convenient for accessing the pedestrian street and shopping areas. It is also wonderful to know that you consider our hotel facilities among the best in Almaty and that you were pleased with the variety and quality of our breakfast.We truly appreciate your recognition of the standards we strive to maintain in terms of comfort, hygiene, and safety—especially for guests traveling on business. Your feedback is highly valued, and we are glad that our services contributed positively to your stay, even if the room rates differ from what you may be accustomed to elsewhere.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Almaty.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Valued Guest,Thank you for your kind review. We are pleased to hear that our rooms, breakfast, and front desk service met your expectations, and that our facilities were convenient for your business trip.Your feedback is greatly appreciated and motivates our team to continue providing a comfortable and welcoming experience. We look forward to welcoming you again on your next visit.Warm regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location, cleanliness, and the comfort of your room. It’s also wonderful to know that the nearby shops and restaurants made your stay even more convenient, especially for your business trip.We truly appreciate your comments and look forward to welcoming you again in the future.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you so much for sharing your wonderful feedback! We’re delighted to know that you and your family enjoyed your stay in our Premium Room and that your kids loved the swing — it’s one of our favorite touches too.We’re also pleased that our convenient location near Arbat Street made it easy for you to explore the city’s vibrant nightlife, restaurants, and shopping areas.It’s truly rewarding to hear that you had a great time and found our hotel to be the perfect choice. We sincerely appreciate your kind words and look forward to welcoming you and your family back for another memorable stay.Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Brekky,Thank you for your kind feedback! We’re glad you enjoyed the room, our service, and the peaceful, convenient location. We appreciate your note about the bath water temperature and will have our team look into it to ensure it meets expectations. It’s wonderful to hear you still had a great overall stay, and we hope to welcome you back soon!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for your thoughtful review! We’re delighted you enjoyed the central location and the variety of nearby restaurants. It’s great to hear the room space met your expectations and that you appreciated our eco-friendly touches like the water dispensers. We hope to welcome you back on your next trip!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for sharing your feedback. It’s wonderful to know you enjoyed our convenient location, comfortable facilities, and delicious breakfast. Your kind words are truly appreciated, and we hope to welcome you back soon.Warm regards,Karolina KashkovarovaGuest Relations Manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Maajy,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our staff, especially Albina, helpful and attentive.We are glad you appreciated our amenities, including the gym and sauna, as well as our convenient location near Arbat Street and nearby coffee shops. Your comfort and satisfaction are very important to us, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Yixiu Chris,Thank you for choosing to stay with us again during your business trip and for taking the time to share your feedback.We’re glad the location, directly across from the shopping mall, and the overall value met your expectations. It’s great to know that the design and atmosphere created a warm and comfortable impression. We're also pleased that you found the complimentary hot and cold drinking water in the corridor convenient during your stay.We truly appreciate your continued trust and look forward to welcoming you back again on your next visit to Almaty.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.