Reviews of Novotel Living Almaty Jetisu

Response from Property: Dear Ainie Amin,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our prime location, surrounded by great restaurants and close to popular attractions and shopping areas. It\'s also great to know that the water dispenser along the corridor was a convenient touch for you and that you appreciated our breakfast selection and quality.Your comments regarding room comfort have been noted, and we will continue working on enhancing our guests\' overall experience.We truly appreciate your kind words and hope to welcome you back to Ibis Almaty in the near future!Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Mr. Gupta,Thank you for your detailed feedback. We're pleased to hear that you appreciated the ambiance, interior, courteous staff, and the convenient location near Arbat Street.We sincerely apologize for the inconvenience caused by the room temperature and the lack of proper climate control during your stay. We understand how uncomfortable this must have been, especially considering the duration and cost of your visit. The temporary solution provided was clearly not sufficient, and we regret that this impacted your overall experience.Please be assured that your comments have been shared with the relevant teams, and steps are being taken to address the issue. We appreciate your input and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Igor Olegovich,Thank you for your kind review! We\'re delighted to hear that you enjoyed your stay and appreciated our convenient location near the walking street, as well as the cleanliness and modern design of our rooms.It\'s great to know you liked the smart house control system – we’re always looking to enhance the guest experience with modern amenities.We look forward to welcoming you back on your next visit!Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear guests,Thank you for your feedback!We are glad to know that you enjoyed everything and there were no problems during your stay!We appreciate the trust of our guests, thank you for choosing us!We will be glad to meet you again!Sincerely,Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Response from Property: Dear Guests,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location close to cafes and touristic attractions, as well as our newly renovated rooms equipped with automation for your convenience.However, we apologize for the issues you experienced with the bathroom drain and the frequency of our room cleaning service. Ensuring a comfortable and hassle-free stay for our guests is our top priority, and it's clear we fell short in these areas during your visit. Please rest assured, we have addressed the drainage problem with our maintenance team to prevent such occurrences in the future. Regarding room cleaning, we typically offer daily service and regret any miscommunication or oversight that may have led to your room not being attended to as expected. Your comfort and satisfaction are very important to us, and we're committed to making the necessary adjustments to our operations.We appreciate your understanding and hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Should you have any more concerns or require further assistance, please do not hesitate to contact us.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you better in the future.Warm regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Sajnani Sunil,Thank you for the high rating! We are glad that you were satisfied with your stay! We have taken into account your comment regarding breakfast, and are already working on improvements. We will be waiting for you!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Response from Property: Dear guests,Thank you for the high rating! We are glad to know that you were satisfied with your stay at our hotel! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your next visit!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience at our hotel and that you found our location in the city center convenient, with easy access to restaurants and supermarkets.Our studio and apartment system is designed to provide guests with the flexibility and comfort they need, and we're glad you found it accommodating. It's great to know that the availability of cooking utensils added to the convenience of your stay.We truly appreciate your feedback and your choice to stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Response from Property: Dear Max Sher,Thank you for your kind review and for recommending our hotel! We’re delighted to hear that you enjoyed our spacious family rooms and found them comfortable. Providing a great experience for our guests is our top priority, and we’re so happy we met your expectations.We truly appreciate your support and look forward to welcoming you and your family again in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guests,Thank you for your fantastic review and for rating us five stars! We’re delighted to hear that you enjoyed our convenient location, well-designed family-friendly accommodations, and high-end kitchen amenities. It’s wonderful to know that the thoughtful touches, like the USB ports, wireless charger, and water dispenser, added to your comfort.Your detailed feedback means a lot to us, and we’re thrilled that you had a pleasant stay. We look forward to welcoming you back for another great experience in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for your message. We will be glad to assist you in finding your power bank. In order to proceed with the search, we kindly ask you to provide us your name and surname and the dates of your accommodation.Once we receive this information, our team will immediately begin checking and do their utmost to assist you in retrieving the item.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for your detailed review and for staying with us. We're glad to hear that you appreciated our decorations and found the overall atmosphere enjoyable. We appreciate your suggestion about adding a painting above the sofa, as we're always looking for ways to enhance our guests' experience.We apologize for the inconvenience caused by the lack of communication between our front desk and floor service, resulting in unnecessary disturbances. This is not the standard of service we strive to provide, and we will address this issue to ensure it doesn’t happen again. We also understand that having to go out to the corridor for water was inconvenient, and we appreciate your understanding.Your feedback is invaluable to us, and we hope to welcome you back for a more seamless and comfortable stay in the future.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu

Response from Property: Dear Guests,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty.We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your honest comparison and understand that our hotel may not have fully met your expectations, particularly in terms of room size and layout. The compact design with built-in amenities is meant to offer a convenient, all-in-one experience, but we understand that it might not suit everyone’s needs, especially for cooking.We’re sorry to hear that the space felt too confined for you, and we appreciate your recommendation of other options like the Novotel City Center or the ibis next door for those with different preferences.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future, perhaps in a room that better suits your needs.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.