Quality Inn & Suites Altamonte Springs Orlando-North

The lobby was closed for construction so you had to check in through a little window. When I booked my room one of the reasons I chose this place is because it said it had a free breakfast. There wasn't any breakfast at all because the lobby was closed. When I asked for a late check out I was told that would cost me for that. I suggested they do it for free since I didn't get any breakfast and they just looked at me and said you have to pay for a late check out. I was checking out on a SUNDAY, you know when most people do, when the hotel is probably the slowest. I could understand a Friday or Saturday but not Sunday. I have never been refused a late check out and have never paid for one. The exhaust fan in the bathroom was so loud i probably woke up everyone in the rooms around me. On Friday night there was a group of younger kids making a lot of noise by the pool (right outside my door) once at 2:20 am and then again after 3:00 am. I, not your employees had to go out there and tell them to quiet down. All in all one of the worst hotel stays I have ever had and I travel quite a bit.

I am VERY POSITIVE that I booked a non-smoking room via *******. When I arrived, I was told that I booked a smoking room. However, there were three other guests there at the exact same time as me that had the same issue. I wondered if it were possible that ALL FOUR of us had made the same error via *******. The next morning when I went to check-out, I learned that it just so happened all of the non-smoking rooms had been booked and all they had were smoking rooms. To me, that feels a little coincidental. Also, was told by the night-time desk clerk that they would be able to hold my luggage for me after check-out in the morning so that I could do some shopping before returning to get my things and head to the airport. But in the morning, the daytime desk clerk told me they don't do that. The room and bathroom WERE indeed clean but the smell of smoke was quite overwhelming and despite doing what I could (spraying Febreeze on the curtains, bedding and around the air, my clothing still came away smelling like stale smoke the next morning. Also, you should know that even after booking at a good price via *******, the hotel itself charges a $50 deposit that is non-refundable if you check out after 11AM; thus requiring you to go to the front desk in person and officially check out by 11AM in order to receive your money back. I was able to do so, however, it is highly inconvenient and WAS a surprise to me. Thankfully, I had my debit card with me with plenty of funds available.

very convenient place to stay, breakfast options were satisfactory and the new renovations on the rooms make the place look and feel better than before, would recommend for vacation!

Bugs in the bathroom, rips in the sheets, had to request to get the room cleaned and then even still very difficult to get someone to show up. Never again.

I would have give a 3 star rating but Hotel states offers breakfast in morning but only thing they offered was a few slice of toast, jelly or butter Coffee & tea and little bit of orange juice. The rooms where clean but smells light cigarettes.

This place is for smokers, i noticed the property has been renovated, the rooms are clean and comfortable. However, if you're not a smoker run, the fact that they allow smoking outside, the customers will step in front of your door to smoke and it'll reach your room. Someone did that close to my room, i couldn't breathe.

Could not stay, terrible mildew smell. However the front desk girl was very nice and she felt very bad about my disappointment.

Idk who that was the manger but she was very rude and racist in the beginning staff was very nice but towards the end of me and my bf stay we was getting ready to leave she wanted us gone immediately we couldn’t even wash our tales 6/10 poor customer service

Stayed for one night to get away from home. The bed was comfortable. That I will say! However, the breakfast is really bad. You have a choice of cereal, toast or a waffle (you make yourself). There was no fruit (aside from some bruised apples) or anything good like eggs/bacon, etc. The Orange juice that comes out of the machine was watery and tasted weird. The coffee was ok (nothing great) but they have the world's smallest cups to use...I think they were like 8 oz Styrofoam cups. Check-in took like 25 minutes. There is only one clerk and there were 3 or 4 people checking in...so be prepared to wait. Overall, it was like a 6 out of 10. It's quiet and the room was clean, although when we first opened the door it smelled like must/mildew. Probably won't be staying here again. Oh...one more thing, there is nothing to do within walking distance. Nothing.