Super 8 by Wyndham Amarillo West

Trip.com failed to refund my money when I paid at the hotel in cash. This hotel manager refused to refund my cash payment so I was double charged. I spoke with customer support, they were totally unhelpful and completely disregarded my complaint. I will never use trip.com again!!!

Hotel looks like it's been renovated and is pleasing to the eye. The beds were very comfortable and the room looked nice. The Plastic bathtub however, looks like it's been painted and flaking off. In room coffee was old. And At 7:30 am there was no breakfast, not because it had been eaten, there just wasn't any. Overall it was a good sleep just a bit sketchy.

The check in was fine. Our beds were hard. The shower was a little scary. I think it was clean, just in bad repair. There were drink rings on the nightstand. The room was spacious. Continental breakfast was not good. There was bread, 2 types of cereal, the juice machine was broken. Selection was minuscule.

Even my kids were grossed out by the dirty bedding, blood on pillow case and sheet. Thankfully we didn't need to use the tub which looked horrendous.

Upon checking in we had to interrupt the two ladies having their daily gossip session. Check in was easy but as soon as we were handed the key she says “by the way you booked a non-smoking room but the floor above you is smoking so you may have a hint of smoke.” We walked out the door to park closer to our room and I told my husband I was going to check the room before we unpacked. It was AWFUL. The smell of smoke hits you in the face as soon as you open the door. Asked if there was another room available with no smoke at all and was told they were full. It had been a long day of traveling and we were only staying for that night so we dealt with it. You can tell this hotel and just been remodeled. The room look great at first glance when walking in but upon closer look it looked like someone’s first diy project. The porcelain bathtub that was once ivory colored they had PAINTED over with white and you could see every brush stroke. The new, cheap Amazon bed frames they had stuck out 3” past the mattress and bruised up our shins something terrible. The TV was not mounted properly and looked like it could fall off at any time. To entertain our kid we decided to go for a swim. There were 3 kids, under the age of 7 or 8, unsupervised in the pool. Come to find out it was the desk clerks kids. After the 3 of us had been splashed in the face and hit with a big bouncy ball several times we were fed up and got out. Got up breakfast & it was cereal and prepackaged muffins. That was it

Breakfast was barely a breakfast. Beds were hard as a rock. It was clean and no one broke into our vehicle. So that’s a plus.

The only thing nice about the super 8 was the new carpet it looked like in the hallways.Rooms were filthy I mean filthy the air conditioner hadn't been dusted off the window seals hadn't seen a cleaning rag and I don't know how long floors the same way countertops wasn't even washed or cleaned from the last person that stayed in the room very dirty. Turned air conditioner off because I got cold water was all over the floor used one of the bath towels to throw on the water puddle and it looked like I had cleaned the oil pan with the towel that's how bad the floor was.

The lack of unavailable nonsmoking rooms, and how close the smoking rooms are to the smoking areas. The blankets having burnt mark of cigarettes, disgusting.