Customer service hands down-was 1 of the best we’ve ever had! Awesome experience! Clean rooms, comfortable beds, & my kids LOVED the indoor pool! Breakfast was good as well! Showers are HOT!! You control your room temp! Very welcoming environment! We were from New Mexico-it was Christmas Day-we were driving home from Charles city, IA—it was raining & starting to snow—we still had a 15hr drive—1st time ever to visit this side of the USA! Which had our anxiety a bit high! Thankfully we felt safe enough to have my kids(13,14,16)come & go as needed!