Comfort Inn University

The hotel itself was excellent. The rooms were clean, the staff were friendly, and the overall stay was very comfortable. However, I was disappointed with the price I paid through Trip.com. After booking, I found that a few of my friends called the hotel directly and were able to get the same rooms at a much lower price. My suggestion to Trip.com is to keep your online prices competitive. Customers expect online booking platforms to offer equal or better rates than booking directly with the hotel.

Room was neat before occupying. Staff were very friendly. Location accessibility is good. Lift was not functioning while we visited. It’s not too impacted.. but good to have as the luggage carrying was not expected after travelling of 6 hrs drive. Rest all are perfectly maintained.

Room was dusty - had the basics (double queen bed, micro, fridge and tv). I usually do a wipe down with sanitizing wipes and both head boards, windowsill and top of tv were dusty/dirty. There were finger prints on the drawer handles and some dirty spots on flat surfaces. Bed was ok, kind of hard. The shower was nice. The breakfast was ok - sausages were dry and the waffles had a rubbery texture. The staff was very nice - front desk and housekeeping were very pleasant. There are also cameras everywhere and the monitor with every single camera view is at the front desk so I did feel safe. Overall I would probably stay here again if necessary just because of how nice the staff was and the feeling of safety.

Clean room and very accommodating but needs some updating.

Room was clean staff was great