Concord Hotel

The location is good, close to the Roman Theater and the Amman citadel, on the other hand, taking into account the costs of an uber, the location is not really a strong point. The pictures on Booking are almost real because they do not capture details, namely: the room was full of moisture (and no, we are not fussy). The walls were rotten and the bathroom full of mold. In the room, the air was unbreathable (and no, we don't suffer from asthma, but we instantly had a coughing fit). Let's not talk about the furniture, it would already have been the smallest problem. I asked to change the room and I received one in which you could still breathe, but the sheets did not seem to have been changed since the last use. The windows did not close properly, and smoking is allowed in the hallway and the smoke enters the room. DANGER. I have never given such a rating, but the rating on Booking is the biggest lie. As I said, we are not fussy, but we chose the hotel based on the pictures available on Booking and the reviews left there, and we were not only disappointed by what we found, but shocked.

Excellent customer service! This is a 2 star hotel, so you should not expect luxury or new facilities, but the staff are 5 star. They set up several trips for me outside of Amman that filled my 8 day stay. The hotel manager was always in contact and made sure I was happy with everything. The driver that took me all over Jordan was excellent as well.

location was very convenient for shopping. and very nice staff , Ibrahim helped us a lot. great guy.

The pictures and the property do not match. I’m not one that bothers seeking out 5* hotels, but I at least expect my room to look like the picture. It did not. And on top of that, they “upgraded” us…. Which was definitely worse than the picture. I should have complained, but at least it was cheap and I don’t go on vacations to stay at hotels. They rest of the trip was absolutely amazing!

It's a really very interesting place They are making a renovation for the room and the entrance The breakfast with omelette 😋 And juice tastes very delicious 🤤 Also the staff are very helpful Their manager can be found everywhere, and this is a nice thing, as he wants to serve you at any time

Basic hotel. Very good service. Close to shopping

The pictures you see on their description are not true to reality, the reviews seem to be rigged on *********** and Agoda, looks like the hotel staff get the booking reservation codes to leave nice reviews of their place. Filthy carpet, bed just gave in when I sit on it - I am a small frame and fit woman - bathroom fixtures dirty, not working and outdated, ceiling had gaps. We were asked to cancel our booking with *********** and cannot leave a review there. From now on I am only booking through this website, it seems to carry more accurate reviews as opposed to other ones.

One thing is good in this hotel: the localization, in front of the Roman Theatre. Everything else is VERY DIRTY and old. The room smelled a mix of cigarette and mold with an old carpet that probably has never been cleaned. The sheets and towels apparently haven’t been washed. The bathroom truly smelled sewage. I’m very used to modest hotels and services, but it isn’t the case. I don’t know how *********** and others similar platforms offer Concord Hotel. Don’t trust the rating in *********** because when you are checking out, they ask you to write down and sign your opinion about the hotel in front of them and then question your grade, what is awkward.

The hotel was very filthy. Sheets not changed. Hair all over the bathroom sink and tub. Everything was broken. Ceiling falling apart. Beds, filthy. It had a very bad smell. A smell of either dead rodents or feces. However I did not see a single fly. I asked the manager to change my room, and it was even worst. The. Fridge in the first room had half juice bottles in it and the second room had bacteria. 1 star is too much. The food... Disgusting 🤢