The room was not clean; I found hair on the sink. The faucet was broken and kept leaking water all night until I had to shut off the valve. The towels were in terrible condition—not clean at all, with a strong moldy odor. All of these issues I could have overlooked or tolerated. However, what I cannot ignore—and what compels me to mention all of the above—is the behavior of the morning shift receptionist. His attitude was extremely unprofessional and unacceptable for someone in a front desk position. I requested fresh towels to replace the dirty ones: 1. He did not apologize for this serious mistake. 2. He told me, “Okay, I’ll bring them right away,” yet kept me waiting for 10 minutes. 3. When I called again to remind him, I joked and said: “Will you bring me the towels, or should I just leave the room?” To my surprise, he replied rudely: “Okay, my friend, it takes time—10 minutes, 15 minutes.” I told him, “It shouldn’t take you 10–15 minutes just to bring a towel.” He answered again, disrespectfully, saying: “Or else.” At that point, I said, “Thank you, I don’t need them anymore.” He simply replied, “Alright,” and ended the call. This was the worst stay I have ever experienced, and it will certainly be the first and last time. I do not recommend this hotel at all. As a Reservations Supervisor myself, with many years of experience in the hospitality industry, I can confidently say: If this staff member were working in my hotel, I would not allow him to remain in his position for even a single minute. He demonstrates no professionalism whatsoever and lacks the essential qualities of an ideal front office employee.
