The location was a bit out of the way, quite far from the city center. We had to rely entirely on taxis or Uber to get around, with fares to the city center costing over €30 during peak hours and around €20 off-peak.
The room itself was quite small, and there was no table for eating. We had to use the tables on the ground floor if we wanted to dine.
What's more, a hairdryer wasn't provided in the room. When I went down to the front desk to ask for one, they requested a €20 deposit. I asked if I needed to bring it back at check-out, and the staff member said to just leave it in the room. This was rather inconvenient – shouldn't such information be provided during check-in? Plus, I had to wait a long time in line just to get the hairdryer.
But the most frustrating part was this: I didn't receive my deposit back several days after checking out. After I contacted the hotel through Ctrip, they informed me I had to go to the front desk to collect it in cash. Seriously? They didn't mention this policy when I picked up the hairdryer; it was only *after* I had left that they told me a card refund wasn't possible and it had to be cash. I've never encountered anything like this before. Every other hotel I've stayed at processes card refunds directly after check-out. This is genuinely the first time I've heard of a guest being told to come back to collect a cash refund after they've already departed.
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