Guest User
December 1, 2023
DO NOT BOOK HERE! I tried to book one room here for two nights and the hotel's website crashed each time – I received a message that said “Reservation creation unsuccessful”. I tried this three different times and received the same error. I emailed the hotel (no response) AND left a voicemail (no call back) asking if my booking was successful and ask them to confirm I would not be charged for the website crashes. I did not receive any email confirmation that a reservation was made at the time of booking or in the subsequent 2.5 months from that date. From this, I had obviously assumed that the reservation creation was unsuccessful as the error message indicated so I made a reservation at another hotel. However, on the day I would have been staying at the hotel had I actually made a successful reservation, I received a call from the hotel and was told I had three rooms booked with them. I explain to the hotel staff member the issue (that I had received the error messages when trying to book, had emailed and called the hotel about this with no response, and had not received any email confirmation of any bookings) and he politely assured me I would not be charged for the rooms. Not the case. I have now been charged three separate times by the hotel for €484.90 each time. And of course, I have now emailed the hotel three times to get this fixed and I have received, you guessed it, no response. Terrible customer service, terrible website, total scam. Very disappointing.