If you’re considering staying here—don’t. This hotel turned what was supposed to be a meaningful trip into a complete disaster. They rely entirely on electronic keys to access both the hotel and the rooms. Sounds modern, right? Until the system fails and you’re locked out on the street for 1.5 hours with no staff in sight. I had an important event to attend—the whole reason I came to Amsterdam—and thanks to their utter lack of service, I arrived late and flustered. I called the hotel’s number multiple times. No answer and no one at reception despite knowing there was a widespread issue with the key system. And the cherry on top? When I reached out afterward to request compensation for the inconvenience and missed event, they refused to take any responsibility. No apology, no refund, not even a gesture of goodwill. Just cold indifference. This wasn’t just bad service—it was nonexistent. Avoid this place unless you enjoy being stranded, ignored, and disrespected.
