Hotel Dwars

Great little hotel located close to the centre of Amsterdam! We stayed here for 2-nights mid September and it’s a lovely little hotel. If you want to stay central, you will need to stay in one of the traditional houses that do have narrow staircases- it’s how the city is built. There are a few negative reviews about this, just do your research! The hotel is great, clean and friendly staff. It is small, but again, the majority of traditional buildings in the area are! If you want huge rooms, stay outside the centre! If you want a local experience- stay here!

Lovely room, compact but enough room for a couple, immaculately clean, staff were great. No complaints. The hotel had an issue with the door cards but the lovely staff resolved this and gave us keys as a back up. I’d 100% stay here again.

We stayed at the Hotel Dwars for 6 nights. - Extremely narrow staircase and no lift. - The room was inadequately small for three people. - The shower door leaked water into the bathroom. - The desk was tiny and entirely filled with coffee making facilities - The one chair was the completely wrong height so that you can't work at the desk anyway - The staff are only present for part of the day. Messages on the online chat often go unanswered, especially at night and during the weekend. Phone calls are seldom answered. - The internet was mostly unstable, especially at night. This made working in the evenings impossible. - The staff claimed to have reset it several times but this failed to solve the problem. They also claimed that they could not do anything over the weekend. - The internet outage lasted until the end of our stay and was never resolved. - The lack of reliable wifi was sigificantly disruptive to our schedule and required us to spend lots of money to pay for our own internet - The manager was apparently on holiday while we were there but has not responded to any emails since then. All in all, a completely unacceptable level of service.

Our family of 6, ages 9-76, planned to stay here on our lay-over to Tanzania. The receptionist was so friendly and kind. She let us store our luggage and gave us a room to change our flight clothes. We came back at 3:00 to discover the room had been renovated and the chalking smell made staying there impossible. She had already booked us into another hotel and had a taxi ready to drive us there, at no extra cost to us. This was excellent service and we were so grateful, after a long day of sight seeing. We highly recommend Hotel Dwars, for the exceptional service.

We went out of our way to book Hotel Dwars during this week long stay in Amsterdam after a great experience here a few years back. After this stay however, we will not return to the property! The noise was extraordinary and came from another guest’s room - that guest brought a stereo speaker and used it, apparently to turn their room into a makeshift nightclub. Without a Dutch telephone number, and no landline provided in neither the room nor in the small lobby at ground level, there was no way to reach any staff to address this noise pollution. What made matters worse was our taking time to write a professional email to the manager to express our concerns. She took 3 days to respond! That’s correct, 3 days! At this price point, this is totally unacceptable and we will not only not stay at this property again, we can no longer recommend it to others. Competent management involves engaging with your guests. We found the staff, the manager excepted, to be friendly and sympathetic but it really was up to the manager to properly address this problem and she failed. Without question. There are many other properties to choose when staying in Amsterdam and next time, we will exercise our preference to select another accommodation.

From the moment we arrived it was just great. A cute cosy room, which was spotlessly clean. We were room 04, which was a little noisy being at the top of the first stairs, but it was something we anticipated and was only other couples returning/leaving so wasn’t too bad for noise, but be wary you are basically sharing a small townhouse, which does creak and make some noise! This didn’t bother us however, the bathroom flooring is heated which we didn’t want to leave, and the room was immaculate, with fresh towels, and coffee etc offered if you ask. Great central location, we walked everywhere and thoroughly enjoyed our stay! Would recommend and return! Lovely.