Avenue Hotel

I was disappointed with my stay at Avenue Hotel Amsterdam. The biggest issue was the lack of flexibility and understanding from the receptionist. We encountered a problem with our room while traveling with our 4-year-old child, but instead of helping us find a reasonable solution, we were told to book an additional room for our child, which was completely unreasonable. After raising our concerns, the hotel eventually offered a room upgrade, but by then the experience had already been frustrating and stressful. Better communication and a more customer-focused approach would have made a significant difference. The hotel’s location is convenient, but unfortunately the poor customer service overshadowed our stay. Overall, it was not a good experience, and I hope the hotel improves how it handles family guests and resolves room issues in the future.

I am extremely disappointed with the service I received during my stay. I arrived at the hotel at 9:00 AM and asked if it would be possible to check in early. I was willing to pay an additional fee if a room was available. I was told that no rooms were ready and was asked to return at 1:00 PM. When I returned, the staff repeatedly reminded me that the official check-in time was 3:00 PM without providing clear information about room availability. Later, I was informed that a room was available at 2:00 PM, but only if I paid an additional €10 for early check-in. This option was never clearly explained when I first arrived, which made the whole process frustrating and poorly managed. When I finally checked in at 3:00 PM, I was standing in line at reception, but the receptionist ignored me and called another Western guest who was behind me. The other guest even pointed out that I had been waiting first. This experience left me feeling that I was treated unfairly and with less respect than other guests. The room itself was acceptable, although it was not as clean as I would have expected. While this was not a major issue, it added to the overall disappointment. Overall, the biggest problem was not the room but the attitude and professionalism of the front desk staff. The communication was poor, the service was unfriendly, and I left with a very negative impression of the hotel.

The hotel's location is very central, and you can easily walk to most places in Amsterdam. The staff are very friendly and helpful. The room is small but clean, and you can leave your luggage after checkout, which is great.

This is our first time to Amsterdam. We chose the three-singl- bed room at Avenue Hotel, which is later proved to be the excellent choice. The location of the hotel is perfect. It only takes less than 10 minutes walk to the Central Station. There are trams just in front of the hotel which will lead you to the beautiful museums you need to visit in Amsterdam. We would like to extend our sincere thanks to the friendly and dedicated staff, especially Arman and ThuShara. Without Arman's help, we could not get the tickets and the bookings for the museums. We enjoy the breakfast here at the hotel. We will definitely choose this hotel for our next visit.

The location is excellent, the hotel is very clean, and check-in and check-out were very convenient. The main downside was the noise from the doors, especially as I had specifically requested the quietest room possible in advance. The doors close with an extremely loud bang, and housekeeping repeatedly let them slam, even after I asked them to be more careful. This was very frustrating and significantly disturbed my rest.