Four Points by Sheraton Anaheim

No tissues were provided. The front desk staff's English communication skills were extremely poor, and their attitude was terrible. My request for tissues was never fulfilled. This is a very old and run-down hotel.

Upon checking into our first room, we found the lights weren't working and the refrigerator wasn't cooling. We immediately went to the front desk to request a room change, and the staff member there was very kind. However, the door to the second room we were assigned wouldn't open. We returned to the front desk, and a staff member came up to try and open it for us, but it still wouldn't budge, possibly due to a faulty key card. We were then moved to a third room, which was in even worse condition than the first one. The bathroom was incredibly tiny, and the room layout felt different. We ended up dragging our luggage from the 3rd floor, to the 1st, then to the 2nd, just to switch rooms, all while repeatedly waiting in long queues at the front desk. My friend and I were here for a fun trip, and we didn't want to let these issues ruin our mood, so we just decided to make do with the third room for the night. The staff members, to their credit, clearly tried their best and were very kind throughout. It's simply the facilities themselves that are the main problem here. On the positive side, the hotel's location right next to Disney was fantastic, allowing us to watch the Disneyland fireworks around 9 PM. I didn't even realize there was a pool; I would have definitely packed my swimsuit if I had known! They had unlimited popcorn by the pool, but unfortunately, kids had spilled it all over the hotel hallways, creating a huge 'popcorn party' mess that made it impossible to walk through properly. More effort into improving the facilities and overall cleanliness would be greatly appreciated. Apart from these concerns, everything else was excellent.