Reviews of Casa Amihan

Response from Property: Dear Jeany, Thank you for being our guest again and finding the time to write a review. Unfortunately you were not satisfied with your stay this time, rest assured that we take our guest reviews very seriously and will act on them where applicable. In regard to the broken towel, we sincerely apologize for this mishap, this indeed should have been noticed and sorted out by our house keeping staff. We have already taken action to prevent this from occuring again. In regard to your other points I will try to explain again below. Our staff explained already at the end of your stay when you raised some topics but perhaps there were misunderstandings. Room rate: You booked a Family room but occupied it only with 2 persons. The rate for our family units are in fact very good value as they are intended for 3 or 4 guests occupancy which would have to book otherwise 2 rooms involving considerable higher room rate in total. The fact that you chose to stay with only 2 persons is really beyond our control. Water: We are providing complimentary bottles of drinking water on the first day and provide complimentary purified drinking water in a pitcher on all following days during our guests stay. This greatly helps to reduce trash which I have no doubt would be in every guest interest. Regardless, we provided additional bottle of water after you insisted. The upper room window: Actually many of our guests appreciate that morning light coming in but we do understand that this is not in everybody's interest. We are therefore installing already additional blinds. Ocean view: Our room is indeed ocean view which is quite obvious when looking just 10 degrees to the left, in fact you are the first guest who complained about it, regardless we have taken some steps to clear some vegetation further to maximize the view. The room pictures on our website and published photos taken by guests would certainly confirm this. Your overall score: You decided to give the lowest score possible in all categories, including location. Obviously our location has not changed since you were our guest 3 years ago, in fact if anything then the surroundings (garden, fencing etc.) were greatly improved since then. We are therefore finding it difficult to take this part of your review seriously and hope you will find what you are looking for during your next trips.