DoubleTree by Hilton Boston - Andover

Extremely bad. No one cleans; they haven't vacuumed for days. The toilet paper isn't changed, there are yellow stains in the bathtub, and the beds aren't changed unless you ask. When I told the front desk to change the sheets, they just slept in them, barely smoothed them out, and even took the bottom cover of the duvet and left it lying around unmade. I ended up sleeping directly on the comforter all night, which is disgusting. It couldn't be worse.

The corridor and the room have a strong smell of cleaning and disinfection (carpet cleaning?), which is unbearable; the two rooms I booked were assigned to the two ends of the corridor, which are more than 100 meters apart; the door to the balcony in the room only has an anti-theft chain, and it can be opened a crack by turning the door handle from the outside, which lacks a sense of security. The key to the hidden lock on the door is not allowed to be used, saying that the hotel does not allow it to be given to guests, which is inexplicable; the lighting in the room is relatively dim and uncomfortable. Because it is in the suburbs, the surrounding natural environment is okay, but it takes more than an hour to get into the city to catch up with the commute.

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