Reviews of SureStay Plus Hotel by Best Western AC Luxe Angeles City

Response from Property: Dear Ms. Venus,Thank you for sharing your kind feedback with us. We are pleased to know that you had a satisfying stay and appreciated our convenient location, clean and aesthetic accommodations, as well as the quality of our food.We’re also glad to hear that you enjoyed the pool area and found it comfortable despite its size. Your kind words about our approachable staff truly mean a lot to us.Rest assured, we are committed to maintaining and continuously improving our facilities and services to ensure every guest has a pleasant experience.We look forward to welcoming you back again soon.Best regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Thank you for sharing your feedback with us. We’re pleased to hear that you appreciated our convenient location. We understand that a one-night stay may not be enough to fully experience everything we have to offer, and we hope to have the opportunity to welcome you back for a longer visit in the future.Should you choose to stay with us again, we would be delighted to provide you with a more complete and enjoyable experience.Best regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Thank you so much for the amazing ratings!We’re thrilled to hear that you loved our location and cleanliness, and your “1M/10” rating for our staff truly made our day! We’ll be sure to share your kind words with the whole team.We’re also very happy that you enjoyed the food and breakfast — a “100/10” is such a compliment!We appreciate your honest note about the parking as well. Your feedback helps us look for ways to improve.We hope to welcome you back again soon for another great stay!Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Dear Our Valued Guest,Dear Valued Guest,Mabuhay! Thank you for your continued trust and loyalty over the past two years. It truly means a lot to us that you choose to stay with us every time you visit, and we’re delighted to hear that our team has consistently made you feel welcomed and well taken care of.We also sincerely appreciate you bringing the housekeeping concern to our attention. Please accept our apologies for any inconvenience caused. Kindly note that some consumable items such as coffee, tea, bottled water, and shower amenities are now provided upon request as part of our updated service practices. Our team will be more than happy to assist you with these at any time during your stay.Your feedback is very important to us as it helps us improve and communicate our services better. We truly appreciate your understanding and continued support.We look forward to welcoming you back for another comfortable and enjoyable stay—your “sure stay” with us.Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Dear Our Valuied Guest,Thank you very much for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and found the air conditioning comfortable during your stay.We sincerely apologize for any inconvenience you experienced with the shower. Please be assured that the water heater is functioning properly; the temperature can be adjusted by turning the control in the direction indicated for hot or cold water. If you encounter any difficulty, our team would be more than happy to assist you at any time.Your comments are highly valued, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience.Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Dear Our Valued Guest,Mabuhay! Thank you for your kind words and for being a loyal guest over the past two years. We are thrilled to hear that our team has consistently made you feel welcomed and well taken care of during your stays.Your continued trust means so much to us, and we are honored that SureStay Hotel remains your “sure stay” every time you visit. We look forward to welcoming you back for many more comfortable and enjoyable stays.Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Dear Our Valued Guest,Thank you for sharing your feedback. We’re delighted to know that you were pleasantly surprised with the cleanliness of our hotel and that your stay met your expectations. Providing a comfortable and well-maintained environment for our guests is one of our top priorities, and your kind words are truly appreciated. We’re glad to hear that you are considering staying with us again, and we look forward to welcoming you back for another enjoyable experience.Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had during your stay with us. What you described regarding the room odor, the condition of the replacement room, and the inconvenience with the facilities is certainly not the level of comfort and service we aim to provide to our guests.We appreciate you bringing these concerns to our attention. Please be assured that your comments regarding the room condition, maintenance issues, and the handling of your concern have been shared with the relevant teams so that we can address them properly and prevent similar situations from happening in the future.We are truly sorry that your stay was cut short and that your experience did not meet your expectations. Guest satisfaction is very important to us, and we regret that we were not able to provide a more comfortable solution at the time.Thank you again for your feedback. We hope that you might consider giving us another opportunity in the future to provide you with a much better experience.Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Dear Mr. Shihfeng,Mabuhay! Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our service and environment, and we will be sure to share your kind words with Lloyd and Princess—they will be thrilled to know they made your stay special. ❤️We look forward to welcoming you back for another memorable stay!Best Regards,SureStay Plus By Best Western AC Luxe Family

Response from Property: Dear Mr. Jerry,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unstable internet connection. Please be assured that we are actively addressing this issue to improve overall network performance and reliability. Your input is important to us, and we appreciate your patience as we work towards providing a better experience. Should you continue to face connectivity problems, we encourage you to contact our support team for further assistance.Best Regards,SureStay Plus By Best Western AC Luxe Family