Guest User
July 6, 2025
I stumbled upon this hotel on Ctrip, drawn by the mountain views and hot springs. I took a 50-kilometer taxi ride to get here and booked a Sky Starry Room, only to encounter a series of frustrating issues. In summary, the facilities are basic, cleanliness is subpar, and the management is disorganized and inexperienced. It's definitely not worth the price.
First, we arrived at 9 PM. Room 403 was stiflingly hot. We turned on the AC, but after a while, there was still no cold air. I first approached the front desk, and they said the top floor gets hot from the sun all day, and it takes time for the AC to cool down. After more time passed, it was still the same – no cold air at all. I asked the front desk if there were any other rooms, and they said everything was fully booked. They told us to wait for the AC to cool and suggested we go downstairs to cool off. The owner also advised pulling the curtains in the middle of the room, emphasizing that with so much glass, it's inevitable for it to get hot from the sun all day, and that AC takes time to cool. We explained that we've stayed in many hotels and used many ACs, but none have taken this long to cool down, especially with not even a hint of cold air. After waiting for another half an hour, it still wouldn't cool. I checked Ctrip and clearly saw vacant rooms. Just as I was about to inquire, the front desk told me to check the adjacent Room 402 (later, after asking again, they also mentioned Room 203 was available). I said, 'But you told me earlier that you were fully booked!' The front desk replied that they were new and didn't know anything, and couldn't operate the computer system. (If that's the case, why did they so confidently say it was fully booked earlier, and only after such a long time mention there were other rooms available?). At one point, after I reported the issue, the front desk even asked, 'Is your room (Room 403) one of the cheaper ones?' I replied that at over 800 RMB, it was even 100 RMB more expensive than the 'Cloud View' room. (Was she implying that if I chose a cheaper room, I deserved these problems? Moreover, this room type is definitely not cheap, and her question only showed that she thought it should be the cheapest.) I stated that a room at over 800 RMB that was like this was not commensurate with the price. The front desk immediately asked, 'Are you complaining about the price?' I replied that since I booked it, the price was within my acceptable range. I wasn't complaining about the price; I felt it simply wasn't worth it and didn't even meet the most basic conditions.
Since the AC in Room 402 was working, we eventually switched to Room 402. The owner also admitted that the AC in Room 403 indeed had problems and that we weren't just making trouble. The owner said there was a price difference between the two rooms, with 402 being tens of RMB cheaper than 403, and offered to transfer 100 RMB to me directly. However, I considered this merely a refund of the price difference, and I made it clear to the owner later that I would not see it as compensation.
Later, while showering in Room 402, I let the water run for over ten minutes, but no hot water came out. I went downstairs to report the situation to the owner. His initial reaction was to say it was impossible and told me to try again. I calmly replied that I had already let it run for over ten minutes. The owner then came up to check, and this time, not only was there no cold water, but no water at all. After confirming the situation on-site was indeed their problem, the owner immediately went to resolve it, and this time, hot water came on quickly. For both incidents, especially the first, my dissatisfaction stemmed from the fact that when I reported a problem, the establishment's first reaction was not to immediately address it, but rather to disbelieve and deny any fault, making the customer repeatedly wait and verify. But to be fair, the owner's attitude was good.
I won't go into the details of other unsatisfactory aspects of the room for now. The third issue is that I chose this guesthouse not only for the mountain views but also because I saw it advertised as including two private hot spring tickets. At the time, the page didn't state that advance reservations were required. It was too late to soak that night, and I planned to use them the next morning. When I clicked on where to book, I found a note saying advance reservations were required. I went to the front desk to confirm, and indeed, it required booking in advance. I admitted I hadn't noticed it at the time, but I still felt this should have been prominently noted on the main page advertising the two hot spring tickets. Otherwise, it's easy to misunderstand that they can be used at any time. Also, from a service perspective, it would have been better for the establishment to remind guests in advance that reservations are needed. Since it clearly stated two tickets were included, I felt it was already part of the price I paid, and not being able to use them caused dissatisfaction.
Breakfast was just mediocre, enough to fill you up. The view outside the window was also just average. The guesthouse's hygiene definitely needs improvement; stains on the bed sheets were just one of many issues. After this experience, I deeply realized that with the same budget, it's better to choose a hotel. Guesthouses can have too many pitfalls.
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