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Hotel Cinnah Guest Reviews
3.9/5
Good
27 Reviews
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Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(27)
Positive reviews(13)
Reviews with photos/video(2)
Negative reviews(8)
Anonymous User
Standard Double Room
Checked in Nov 2022
Business travelers
123 Reviews
4.0/5
Very Good
Posted on Jan 12, 2023
The hotel is located in the city center, surrounded by banks, but shopping, eating and drinking places require a taxi. The door is one of the main roads, and there is a bit of traffic jam during peak hours. If you drive there by yourself, be careful to follow the navigation and drive slowly, as it is easy to go wrong.
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Guest User
Checked in Jun 2024
Other
1.0/5
Posted on Jul 14, 2024
The hotel is bad. The rooms are smoky. Also, at this hotel, my money was stolen directly from my room. The hotel administration refused to help in finding money. All video recordings were erased and the cameras on the floor were turned off. You are at risk of being robbed while you are having breakfast. I don't recommend it, terrible hotel.
Guest User
Checked in Sep 2023
Other
1.0/5
Posted on Oct 3, 2023
Unacceptable behaviour from Mustafa, front desk Staff was shocking! Mustafa, you let yourself down and your company, you should have been professional and polite. Instead before I opened my mouth, you raised your toned , told me not to go on anymore and shouted at me for looking around. Disgusting, immature, no words can describe. Not an official apology from management, they are arrogant and terrible for not really saying sorry. This is what you get sometimes when you travel solo as a woman, some men think they can treat you in a nasty way to satisfy their horrible ego. What reason do they have to be like the way they are? I was trying to change rooms after not getting sleep for a week, the noise from next room was unbearable. Kutay did try to accommodate me and promised that I would be moving to more suitable room. I don't really understand what Mustafa's problem with it all. He had a stinking attitude, he is so uneducated, he does not understand a word of English either. Only thing he is good at taking money, he is SO SO RUDE, OBNOXIOUS, HE ACTED LIKE AN *****. YOU DONOT TREAT YOUR GUESTS THAT WAY, GO AND GET YOURSELF SORTED. Also, I would like to say that the rooms are not comfortable at all, all about trendy look but no consideration to guest's needs, no wardrobe, draws, it is all a struggle. One good thing in that place is BUSE, lovely young Staff works at the coffee shop , she comforted me when Mustafa upset me. I never got angry, kept my grace. If you are a real man, you say sorry, if you can't say sorry, you are being a very low being.
Guest User
Checked in Feb 2023
Other
1.0/5
Posted on Mar 25, 2023
Appalling hotel, dirty, broken, uncomfortable beds and very lumpy massive pillows. Sockets hanging off walls, chipped bathroom fittings & VERY dark (too dark to read at night) Shabby bar with limited food selection. Was scheduled to stay for 8 days but checked out & moved to the Sheraton!
Guest User
Checked in Dec 2022
Couples
1.0/5
Posted on Jan 31, 2023
Me and my husband came to Ankara for treatment, during our breakfast someone came into our room and took our money for our treatment. After we went to the reception and call for the police. We found that cameras are not working eclectically on our floor. And clothes was all on the floor. Because videos was deleted and cameras are not working in the hotel, police can not help us. Very bad hotel Workers are really discussed and awful
Guest User
Checked in May 2022
Business travelers
3.0/5
Posted on Jun 11, 2022
Although the location is very good and the staff are very nice and helpful I do not recommend this hotel at all. The hotel is in extreme need of renovation and it has a lot of problems You know that feeling of waking up in a hotel room having fully rested because of the comfortable beddings? Well forget about that here! The mattress and the pillows are overused and not comfortable at all! The walls are very thin and you can hear all that’s happening next door like it’s happening in your room! On my first day I found a bug in my room so I asked them to change my room which they did, but again the next day I found another bug. That also added to the discomfort. The rooms are veryyyyy small and there is no light. The walls are very dirty and also there is only one drawer and not enough closet Also there was no fridge in my room so I asked the reception and she said that some rooms have fridges but they don’t actually work! Breakfast is very average, not a lot of options to choose from. WiFi is baaaad (I will add the pictures)
Guest User
Checked in Jul 2022
Business travelers
5.0/5
Outstanding
Posted on Aug 7, 2022
Very nice hotel. Clean rooms. Quiet environment. Polite and helpful staff. Very affordable price. Great breakfast and nice and comfortable rooms. Staff helped me to find places that I wanted to go. Furthermore, hotel is located in a great place. Near to bus stop and embassies. Room service was absolutely great.
Guest User
Checked in May 2022
Business travelers
3.0/5
Posted on Jun 2, 2022
Hotel location is good. However you need to be careful about choosing your room. If it is looking the main street then I am sure it will be difficult to sleep because of the noise. Breakfast is ok and hotel stuff is helpful.
Guest User
Checked in Jul 2024
Other
1.0/5
Posted on Aug 16, 2024
regular at this hotel whose quality of service and rooms are deteriorating over time... Sent two emails to book, remained unanswered then I called, the person at reception who did not speak English hung up on me twice in a row, to avoid conversation (2 phrases to learn: sorry I don't speak English could you call later....... would have been enough) Arrived in the evening, no reservation, the hotel gave me a room on the alley where the centralized air conditioning unit rumbles all night....... zero soundproofing The air conditioning control did not work and the room smelled of tobacco! To top it all off, the breakfast was very average in terms of quality and variety and the service staff who are jaded.. In short, avoid!!!!
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Guest User
Checked in Apr 2023
Other
1.0/5
Posted on May 26, 2023
The rooms are very small, there is not even a closet, the shower cabin has no door, water flows everywhere when you take a shower, and the shower head was broken, the water was flowing like a fountain, what do you mean there are 2 options for omelette at breakfast! We wanted mushroom, they only make it with cheese. We can say that we could not sleep because the pillows in the room were very big, high and hard, I definitely do not recommend it.
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Guest User
Checked in Dec 2022
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
We arrived in mid-February, the rooms are very dark and small. There are no hangers, nothing except two beds and one table. The sheet was dirty, something like dust or some dirty lumps. The shower was broken. The toilet was dirty. It is better not to go to this hotel.
Original TextTranslated by Google
Response from Property: The comments you make from your troll accounts are irrelevant. Since your money was stolen you should have complained to the police the hotel called to complain. He says we were robbed of 33k lira, you say if you pay 900 TL for the room we will be fine??
Guest User
Checked in Dec 2022
Business travelers
1.0/5
Posted on Jan 31, 2023
$2,300 and 1,000 lira were stolen from the room, the cameras on our floor specifically do not work. During breakfast from 9:30 to 10:30 in the morning. The police were called, the cameras were checked, and the camera footage was also erased when we left the hotel during the theft. The money was for treatment, no one gave us any clear answers as to why the cameras do not work and why the footage was erased during that particular time. The hotel management hinted at a sick imagination. Room number 119 Avoid this hotel!!!!
Original TextTranslated by Google
Response from Property: The comments you make from your troll accounts are irrelevant. Since your money was stolen you should have complained to the police the hotel called to complain. He says we were robbed of 33k lira, you say if you pay 900 TL for the room we will be fine??
Guest User
Checked in Feb 2024
Couples
5.0/5
Outstanding
Posted on Mar 19, 2024
Oteli çok beğendim. Oda ***et güzel ve modern ;) sabah kahvaltısı beğendim. Sabah kahvaltısında aslı hanim ile tanıştık çok güler yüzlü. Otelin yeri ***et merkezi yerde. Personel inanılmaz güler yuzlu omlet yapan ablamıza selamlar. Oda temizdi hk ablamız da güler yüze karşıladı bizi . Hepsine teşekkürler.
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Guest User
Checked in Dec 2022
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
Лофт стиль. Просто но со вкусом! Отличный отель, в хорошом но шумном месте, прекрасный завтрак, скромные номера но есть всё что нужно. Идеально подходит для проведения пару дней. Рядом множество ресторанов, кафе, магазинов. Рекомендую!
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Response from Property: Г-н Андрей Ш Прежде всего, я хотел бы поблагодарить вас за то, что вы нашли время, чтобы оценить наш отель и за ваши хорошие комментарии. Я очень рад, что Вы остались довольны чистотой нашего отеля и качеством обслуживания. Если Ваш визит в Анкару повторится в будущем, мы будем рады приветствовать Вас. С уважением Orcun Ulusoy Operation Director
Guest User
Checked in Dec 2022
Couples
4.0/5
Very Good
Posted on Jan 31, 2023
Joli hôtel, chambre confortable et pratique. Le petit-déjeuner est également copieux et de qualité. L'emplacement est également un bon point pour cet hôtel. Cependant, la proximité de la route et la faible isolation rend l'ambiance bruyante.