From the moment we stepped off the elevator onto the dirty, stained, musty smelling carpet on the way to the room, hopes of a enjoyable experience were eliminated. The room reserved through ******* was not the room described. The room was very small, too small for 2 adults, no area for luggage, and an A/C system that turns off everytime the patio door is opened. The curtain rod was tied to the open clothes rack because it was pulled off the wall, dust webs in the corner of the room from not being cleaned, dirty laundry left hanging on the drying rods on the patio, & the bathroom door frame broken and rotting at the floor, & a light bulb needed replacement showing the room was not properly cleaned and inspected.
The information ******* had listed was not accurate. When I notified & showed the front desk the discrepancies, they told me the policies were old and they have not been revised in years (false advertising). Policies listed when I booked that the hotel did not honor: 1) Luxury Room - small, not large enough for 2 people
2) Swimming pool hours until 10 pm - changed to 7 pm
3) Breakfast buffet from 7:30 am to 10 am - changed to 8 am to 10 am, most of the food was not fresh & poor selection
4) No direct beach access or free cabanas-Transfer fee required to go to the beach
5) Airport shuttle is a taxi
The hotel is outdated, the kitchen staff is not friendly, the reception staff is pleasant, but overall this hotel ruined the trip. Horrible end to a vacation.
