Carlton Madagascar

Reviews of Carlton Madagascar

Carlton Madagascar

Rue Pierre Stibbe- Anosy 959, Antananarivo Avaradrano, Antananarivo, 101, MadagascarSee Hotel Details
Carlton Madagascar
Carlton MadagascarCarlton MadagascarCarlton Madagascar
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Guest Reviews

8.1/10
Very good
26 Reviews
Verified reviews
Location8.1
Amenities8.1
Service8.1
Cleanliness8.2
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Positive reviews(17)
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Negative reviews(1)
Tamara Khan
Executive Room With City View
Stay Date Jan 2026
Solo traveler
33 Reviews
10/10
Outstanding
Posted on Mar 1, 2026
Carlton Madagascar is Carlton.
Response from Property: Dear Tamara Khan,Thank you for your loyalty and for this nod to our identity. We are proud to be your premier destination in Madagascar. We look forward to welcoming you back soon to the Carlton!
Hunter Zhang
Executive Room With City View
Stay Date Mar 2025
Business traveler
26 Reviews
2.0/10
Posted on Apr 15, 2025
Service: I have never seen such a bad hotel service. It is the worst, the worst, too bad. Service: The service attitude of the manager Datang is even worse. A woman is very bad. Environment: I am annoyed by them every day in this hotel.
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Response from Property: Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and regret that our service did not meet your expectations. Please accept our sincerest apologies for any inconvenience you encountered during your stay.We would appreciate the opportunity to learn more about what happened and work towards making things right. If you're open to it, please contact us directly.Thank you again for your feedback, and we hope to have the chance to provide you with a much better experience in the future.
Guest User
Executive Room With City View
Stay Date Feb 2025
Solo traveler
1 Reviews
9.0/10
Great
Posted on Apr 6, 2025
It was a wonderful hotel where you could feel the hospitality. I was touched by the fresh flowers and a welcome letter from the hotel in the room.
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Response from Property: Dear GuestThank you so much for your kind words! We're truly delighted to hear that you felt our hospitality during your stay. It means a lot to know that the fresh flowers and welcome letter made a positive impression—we love adding those personal touches to make our guests feel special.Your feedback is the greatest reward for our team, and it encourages us to keep providing heartfelt service.We look forward to welcoming you back soon!
Huangshuangjian(Jason)
Executive Room With City View
Stay Date Jan 2025
Business traveler
18 Reviews
7.0/10
Posted on Apr 6, 2025
I was on a business trip during the Chinese New Year and chose a chain hotel. However, the room facilities were very old. The address was quite good, in the city center. The hotel front desk service was OK and quite enthusiastic, but the breakfast service was really average. There were three of us in the group, and the bill for those who ate more breakfast was more expensive than those who ate less. They couldn't give me the details when asked.
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Response from Property: Dear Huangshuangjian, Thank you for sharing your experience with us. We're glad to hear that you appreciated our central location and the warm service from our front desk team—it’s always encouraging to know when our staff leaves a good impression.At the same time, we’re truly sorry to hear that the room facilities did not meet your expectations and that your breakfast experience was disappointing. Your comments regarding the lack of clarity in breakfast billing are especially concerning, and we sincerely apologize for the confusion. We will review this issue internally to ensure our billing procedures are clearly explained and fair for all guests.Your feedback is very valuable, and we appreciate you taking the time to let us know where we can do better. We hope to have the opportunity to welcome you again and provide you with a more satisfying stay.
JohnStone
Executive Room With City View
Stay Date Sep 2025
Business traveler
25 Reviews
10/10
Outstanding
Posted on Nov 4, 2025
L’hôtel était plutôt bien, mais un peu vieux. mais globalement bien
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Response from Property: Cher JohnStone, Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous avez apprécié notre établissement. Votre satisfaction est notre priorité, et vos encouragements nous motivent à continuer dans cette voie. À très bientôt !
stevebintley
Stay Date Aug 2025
Solo traveler
10/10
Outstanding
Posted on Aug 31, 2025
From the outside this hotel might not look overly impressive, but never judge a book by the cover and I’ll be staying again on any future visit to the city. The whole property has a traditional luxury vibe, which might feel dated to some, but it’s somewhat in keeping with the location. Checking in was a lovely experience and all the staff are friendly, offering and help and advice for the city. My room was very spacious with great views over the north of the city. A huge very comfortable bed with charging sockets and armchairs added to the comfort and bottled water was provided. While there was a good selection of drinks and snacks in the mini bar, there was no bottle opener for the drinks, nor indeed an iron which was disappointing for such a high end hotel. The bathroom, while feeling a bit dated, was very clean and had lots of storage space along with all the amenities you would expect. The shower over the bath was decent and with the good quality towels hard to find cause to complain. Housekeeping did a great job and were really friendly whenever you encountered them, which reinforced the really welcoming sense the hotel gives. There’s a nice outdoor pool area complete with a bar, but with the poor weather it all remained closed with no one using it during my stay, but it does look a great space. Breakfast is served in a bit of a basic space, and rather than a buffet you tick your selection on a small paper menu and it’s cooked to order. While a nice concept, access to some self-serve drinks or pastries would have been great. Again though, the staff are lovely. The bar in the lobby is a great space to relax in an evening. There’s a decent food menu and range of drinks, although nothing on draft when I was there. Prices were reasonable and whether you’re on your own or in a group there’s good seating options, along with a small terrace outside. If ever I’m in the city again I’ll certainly stay here again, and if traditional luxury is what you like then it’s great.
6/17
Response from Property: Dear Stevebintley, Thank you for your detailed review of your stay at Carlton hotel. Your intention to return on your next visit to the city reflects your overall satisfaction, and it's always nice to hear that you feel welcomed. Thank you again for sharing your experience!
Global552521
Stay Date Feb 2024
Family
8.0/10
Very good
Posted on Mar 30, 2024
I’m writing this review about my stay at this hotel when it was still known as the Hilton. In 1979 my Dad was posted to Madagascar to work on a Hydro power project. He travelled to the worksite during the week while my Mum, sisters and I stayed at the Hilton for a while before finding an apartment in Tana. I can’t remember how long we stayed but in my memory it seems liked months. I remember fondly exploring the grounds, eating in the restaurant everyday (frog legs were a favourite) and looking for treasures like silk flowers that were left behind after a big weddings in the reception hall. We never had complaints about insects and the food was good..except once, on my birthday the manager of the hotel asked what I would like the chef to make for me and I grinned and said Yorkshire pudding. They produced very good French cuisine but the Chef was baffled when it came to the Yorkshire pud and although he tried hard the texture left a lot to be desired. We eventually moved to the Andekaleka in the jungle and in 1982 we left to head back to the west after the job was completed. I’d love to see some photos of the hotel dating back to the 1970 if there are any.
Response from Property: Dear Valued guest, We thank you for this more than complimentary feedback regarding Carlton and these teams!! Please know that we do and will always do our best to make our guests' stay pleasant!! Your opinion demonstrates our desire to always put the customer at the center of our priorities for over 50 years. We will check with the marketing department if we have photos that can be shared to remind you of your memories. Please feel free to contact us directly, and hoping to welcome you in the near future so that you can remember the good old days. Best regards
Melissa K
Stay Date Oct 2023
Solo traveler
10/10
Outstanding
Posted on Nov 15, 2023
This is a 5 star property with excellent service, nice and very clean room, a wonderful pool and the best massage I have ever received, the restaurants were great....I loved my stay here and highly recommend it.
Response from Property: Dear Melissak210, We thank you for taking the time to leave us your opinion! We will not fail to communicate to the entire team your more than complimentary comments regarding the Carlton! Looking forward to welcoming you very soon with the entire Carlton team. Cordially.
Sissy O
Stay Date Sep 2023
Couple
10/10
Outstanding
Posted on Oct 4, 2023
It is an excellent hotel. First-class service, impeccable rooms, excellent attention from all the staff. It has a large pool, a restaurant in that area with delicious food. The cleanliness of the rooms is clear. I recommend it!
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Response from Property: Dear colorinche, Thank you very much for your review! We are delighted to know that you had an excellent stay at Carlton Madagascar. It is great that you appreciated the stunning view and the quietness of the place! Looking forward to welcoming you again!!
Stay Date Aug 2023
Solo traveler
8.0/10
Very good
Posted on Sep 6, 2023
I visited on a tour. I stayed for two nights, with an interval between each night, and it was the only urban hotel I stayed at on this trip, so it felt quite fresh. The title says Hilton, but it's now Carlton. It seems to have been bought out. This hotel is located on the shores of Lake Annecy (across the road) near the center of the capital, and is a high-rise hotel (apparently once the tallest in the country), which is rare for Antananarivo. At night, you can see the Queen's Palace lit up in the three colors of the national flag on the hill across the lake (which is more like a large pond). There were no problems with the facilities in the room. There was even a hair dryer. Shortly after entering the room, a female staff member came to hand out some cutely wrapped chocolates. This was my first experience at a hotel overseas. Breakfast was served in a restaurant facing the courtyard with the pool. When I went out to this courtyard in the morning, I enjoyed seeing many kinds of wild birds. The Wi-Fi worked well. (I also had connections at other hotels, but it was definitely the best connection in the country.
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Response from Property: 貴重なお時間を割いてご経験を共有していただき、誠にありがとうございました。 素晴らしいお時間をお過ごしいただけたことを嬉しく思います。 この感謝の気持ちをチーム全員で必ず共有します。 またのお越しをお待ちしております。
Guest User
Stay Date Jun 2023
Other
10/10
Outstanding
Posted on Jul 30, 2023
After trying several restaurants in the city we ended up understanding that the best was here, that is to say at the Carlton. Throughout our stay, we fully enjoyed the delicious and varied dishes of chef Sebastien Schipman. Each is to be recommended. Thanks also to the reception staff at the entrance and the quality of the massages.
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Response from Property: Dear TSANEV P., Many thanks for taking the time to share your experience! We are delighted to know that you had a great time with the Carlton team. We will not fail to share this appreciation with the entire team, both Chef Schipman and the reception and massage teams! Looking forward to welcoming you home again!
Issoufaly A
Stay Date Jan 2026
Couple
10/10
Outstanding
Posted on Feb 23, 2026
L'emplacement extraordinaire ! On évite les embouteillages ! Tous les meilleurs resto sont tout autour ! Un personnel expérimenté et une gentillesse exceptionnelle ! Beaucoup d'avantages quand on est membre ! Un salon de thé excellent avec les meilleurs pâtisseries de la capitale !
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Response from Property: Cher Issoufaly A, Toute l'équipe du Carlton vous remercie du fond du cœur pour ce témoignage si enthousiaste. C'est un véritable plaisir de lire que votre séjour parmi nous a été à la hauteur de vos attentes. Nous ne manquerons pas de partager vos éloges avec toutes les équipes Au plaisir de vous accueillir de nouveau très prochainement pour une autre expérience d'exception. Bien cordialement,
nightcall
Stay Date Aug 2025
Business traveler
10/10
Outstanding
Posted on Sep 21, 2025
Parfaitement placé à côté du Palais présidentiel, cet hôtel dispose d un charme particulier. Il n est pas à proprement parler dernier cri car son charme se situe ailleurs. Des chambres spacieuses, de grandes salles de bain avec une belle vue sur lac et ville. Un personnel extrêmement agréable vous soigne toute la journée. En outre le restaurant est excellent avec des spécialités locales ou de des plats plus classiques avec un bon rapport qualité prix. J ajoute que la liaison wifi fonctionne très bien avec un débit important. Un bel endroit pour se détendre après le tumulte de la grande ville.
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Response from Property: Cher(e) nightcall, Nous vous remercions sincèrement pour votre retour si élogieux. C’est un véritable plaisir de lire que vous avez apprécié le charme unique de notre établissement, nos chambres spacieuses avec vue, ainsi que la qualité de notre restaurant. Votre mention spéciale à l’attention de notre personnel nous touche particulièrement : leur souci du détail et leur bienveillance sont au cœur de notre hospitalité. Nous sommes également ravis que la connexion wifi ait répondu à vos attentes et que vous ayez trouvé chez nous un havre de détente après l’animation de la ville. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement au Carlton Madagascar. Avec toute notre considération,
Cruiser05715379801
Stay Date Aug 2025
Couple
10/10
Outstanding
Posted on Sep 9, 2025
Ottimo hotel; camere confortevoli e servizio impeccabile. Buona la colazione, così come il ristorante. Siamo stati a nostro agio.
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Response from Property: Gentile ospite, La ringraziamo per aver condiviso la Sua esperienza positiva presso il nostro hotel. Siamo lieti di sapere che abbia apprezzato il comfort delle nostre camere, la qualità della colazione e del ristorante, nonché il servizio del nostro personale. È una grande soddisfazione per noi leggere che si è sentito/a a Suo agio durante il soggiorno. Speriamo di poterLa accogliere nuovamente presto al Carlton Madagascar. Cordiali saluti,
MaKaDiTravellers
Stay Date Nov 2024
Business traveler
8.0/10
Very good
Posted on Dec 8, 2024
Zeer mooi en comfortabel hotel. Meest luxueuze van de stad. Prachtige ligging met zicht op het meer. Mooie ruime kamers met twee maal per dag kamerservice. Ontbijt op de kamer is mogelijk zonder meerprijs en heel verzorgd. Dit hotel is een aanrader zowel voor conferenties als verblijf tijdens stadsbezoek
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6/7
Response from Property: Bedankt voor uw lovende feedback! We zijn verheugd te horen dat u van uw verblijf in ons hotel heeft genoten en dat u onze kamers ruim en comfortabel vond, evenals onze diensten naar verwachting. We zijn vooral blij dat u het ontbijt op de kamer en onze locatie met uitzicht op het meer waardeerde. We kijken ernaar uit u binnenkort weer te verwelkomen, of het nu voor een conferentie of een stadsbezoek is. Tot ziens!