Weierke-biluoweishantutuha
Black Diamond Partner Member
First Negative Review for an "Old Money" Hotel
A room costing over 20,000 RMB per night, stayed for 5 nights.
Half the time the room was poorly cleaned. For two days, the water glasses were taken away and no new ones were provided. For two days, there was no water in the room. When I asked housekeeping for water, they brought me chargeable water.
Every day when I came back tired and hungry from outings, there were no glasses or water. I couldn't take it anymore and called to complain. The housekeeping manager came and gave me a bunch of nonsense, emphasizing that each person only gets one free bottle of water per day. Whether it's chargeable or not is a minor issue; his attitude and demeanor were disgusting.
After I complained, she said she would communicate with the assistant manager, but I never received a feedback until check-out.
Furthermore, I asked the hotel to book a restaurant across the street for me, but I didn't have their contact information. Several hours passed without a reply. Later, a female receptionist told me she had no obligation to (not...). (The person in charge) helped us book restaurants outside the hotel.
What angered me most was that after checking out, the manager pulled us aside for a talk, saying the swimming pool had been closed for a day for cleaning because there was a pile of feces in it. They checked the security footage and found that only we and another family were there during that time, and later only we were left. Anyone who understands English can tell this is a sign of suspicion and extreme disrespect.
Never step on a hotel with such poor service, distrust of and disrespect for its customers (or perhaps selective respect), and resolutely boycott it.
Original TextTranslation provided by Google
