Smartflats - Rubens Antwerp
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Antwerp
Smartflats - Rubens Antwerp
Schuttershofstraat 5, Antwerp, Antwerpen, 2000, Belgium
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Amenities
Wi-Fi in public areasFree
Express check-in and check-out
Concierge service
Tour and ticket booking service
VIP check-in service
English
French
Spanish
All Amenities
Property Description
With a stay at Smartflats Design - Rubens in Antwerp (Old Town), you'll be a 3-minute drive from Antwerp Zoo and 6 minutes from Antwerp Market Square. This apartment is 0.3 mi (0.4 km) from Stadsfeestzaal Shopping Mall and 0.5 mi (0.8 km) from Flemish Opera.
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6.3/10
Cleanliness6.3
Amenities6.3
Location6.3
Service6.3
All 6 Reviews
Surroundings
Airport: Antwerp International Airport
(6.8 km)
Airport: Brussels Airport
(42.3 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Penthouse Apartment
2 bedrooms: 2 queen beds
Private bathroom
Refrigerator
Microwave
Private toilet
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17
Apartment With Terrace
4 bedrooms: 1 single bed 1 sofa bed and 2 queen beds
Private bathroom
Bathtub
Refrigerator
Microwave
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Guest Reviews
6.3/10
6 reviews
Verified Reviews- Cleanliness6.3
- Amenities6.3
- Location6.3
- Service6.3
Average for similar properties in Antwerp
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. US$1.20). Trip Coins can be used to save instantly on room rates.
Guest User
June 19, 2022
Holiday ruined due to crap customer service. Hours spent over thé phone asking for assistance....with zéro résults. Be aware there is no proper customer service in Antwerp - instead, a third party seems to answer (sometime) phone calls. In case of issues, nobody would come to thé flat to sort it out. We booked well in advance Rubens apartment: 2 bedrooms / 2 bathrooms. Instead, we got thé wrong flat, with just one bathroom, on thé fourth floor of a building, with no lift (!). Thé photos on thé website / booking confirmation are misleading: thé apartment noted is not what we end up with. Customer service incompétence only created additional issues rather then sorthing them out. Thé medal for stupidity/ incompétence goes to Jessica - the worst of thé 5 customer service représentatives contactéd just on thé 1st day. Thé building / flats would need some TLC. There are plenty of nearby hôtels, with 24 H reception, friedly customer service, better prices (and breakfast included ....We did not find even a bottle of water in thé fridge!) After a month, customer service has not yet contacted us, given an apologo and, most importantly a refund ... Do avoid Smart flats! See pictures attached and compare them with those on thé website ...
Guest User
February 20, 2024
We slept one night in a smart flats. We were very disappointed with this because it looked fine at first glance. The apartment is not cleaned properly and floors are very dirty. The shower door is broken and the towels had dirty stains on them. As a result, the shower door was broken and the water did not drain properly, leaving the bathroom completely flooded. You could clearly see that other people have also had this problem as there is mold on the floors and all the baseboards are rotten. Mattresses are quite dirty. As promised, there would be WiFi in the apartment, but it did not work and is not available. Apartment sounds very hollow and noisy. Beds were fine and you have a lot of space in the apartment.
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Guest User
September 9, 2023
Apartment located in a very central and convenient position to reach the city center and all points of interest in Antwerp. The apartment on the third floor without a lift was very spacious and equipped with all comforts... Too bad it was infested with mosquitoes. The first evening we killed at least 40 mosquitoes in one bedroom, sleeping was a challenge; Even though we had closed the windows, the mosquitoes were so numerous and annoying that it was a nightmare. We should have noticed it from the billions of mosquito corpses splattered on the walls and ceilings of the house. It would have been enough to put mosquito nets to avoid this very annoying problem. If you have small children or strollers, don't ask for the apartment on the top floor because the staircase is very steep and narrow. The cleanliness of the rooms also left something to be desired. Already the entrance to the door of the building, dusty and full of rubbish piled up next to the staircase, suggested that the cleanliness was not exactly the best. Near the building there are convenient although somewhat expensive paid parking lots, supermarkets and shops of all kinds
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Guest User
February 20, 2023
The location of this apartment is ideal! We found it very clean, with careful decoration. In addition, it was very well equipped (which is not always the case generally...). We really don't have anything negative to say!
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Guest User
April 29, 2022
After the first shower we immediately contacted the organization. The shower was clogged, so the water would not drain. One of the children only found out later that the shower door was leaking, resulting in the bathroom being flooded. We only had the towels to dry the floor. We reported this, but unfortunately the problem was not resolved because the housekeeping department was already closed. So we only had dirty wet towels for the rest of the weekend. Not nice with 2 adults and 3 girls. In addition, the mattress of a bed was disgusting. stains that showed right through the sheets. The sofa bed ditto. This fell apart in misery and was too disgusting to sleep on. Furthermore, there is no tea towel or dishcloth. Cleaning the table or countertop had to be done with toilet paper. In the end we bought it ourselves. We have sent an email to the organization, but so far (after 3 weeks) we have not received a response. Never again Smartflats for us.
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Guest User
October 8, 2024
Wij hadden een 5 persoons appartement. Dit is zeer ruim. De woonkamer en keuken zijn groot en de keuken heeft enorm veel kasten. Bijzonder is dat deze bijna allemaal leeg zijn. Helaas ontbrak er veel keukengerei en het servies en het glaswerk was minimaal. De bedden zijn goed, de kussen daarentegen erg dun en er liggen in de kasten geen extra kussens of dekens. In de douche is shampoo/douchegel aanwezig. De handdoeken roken niet fris en sommige hadden zelfs vlekken. De ligging is goed, op een klein kwartiertje lopen van het station en in een mooie winkelstraat. Jammer dat de buitendeur (welke met een code te openen is) niet dicht kan en dus dag en nacht open staat voor iedereen die naar binnen wil.
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Services & Amenities
Most Popular Amenities
Wi-Fi in public areas
Free
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Front Desk Services
Express check-in and check-out
Concierge service
Tour and ticket booking service
VIP check-in service
Languages Spoken
English
French
Spanish
Food & Drink
Room service
Public Areas
No smoking in public areas
Safety & Security
Security personnel
Intruder alarm
CCTV in public areas
Fire extinguisher
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: 16:00–23:30
Check-out: 00:00–11:00
Self check-in: Contact the property for instructions on how to obtain the card/keys
The property will provide check-in details after booking
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 0 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of €150.00 (approx. US$170.27) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 3
With a stay at Smartflats Design - Rubens in Antwerp (Old Town), you'll be a 3-minute drive from Antwerp Zoo and 6 minutes from Antwerp Market Square. This apartment is 0.3 mi (0.4 km) from Stadsfeestzaal Shopping Mall and 0.5 mi (0.8 km) from Flemish Opera.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Grab a bite from the snack bar/deli, or stay in and take advantage of the apartment's room service.
Make yourself at home in one of the 3 guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided once per stay.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Grab a bite from the snack bar/deli, or stay in and take advantage of the apartment's room service.
Make yourself at home in one of the 3 guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided once per stay.