The Ash

Myself and a friend (both of us female) stayed here for a weekend away last weekend. We booked a private room with our own bathroom and were on a separate floor to the dormitory rooms. Whilst checking in there was a large group of men (around 20 of them) also checking in and the receptionist let us know we were staying on a different floor to them but if we had any problems or if there was noise the night guard was on call all night. We were reassured by this. The room was fine, small but very clean. We were woken up at 1.47am when someone knocked on our door but after we didn’t answer they left. We didn’t call the night guard as we weren’t concerned at this point as they had left. At 6.30am we were woken again by banging at our door. This time we could hear men in the hallway and they repeatedly banged on the door. We spoke to them through the door and asked them to go away and they kept banging every few minutes for 15 minutes. We heard them also knocking on the other doors on our floor (approx 8 rooms I think). We tried to call the night guard four times while they were outside our door with no response or call back. We didn’t feel safe and couldn’t get hold of the night guard whilst we felt harassed in our room. We waited until the men had been gone a while and checked out of the hotel around 8.30am. I called reception and let them know about our experience to which they were apologetic and said they’d speak to the night guard and asked if we could email them. I emailed them with attached screenshots of our unanswered phone calls to the night guard. The manager replied to say they would review their protocols and speak to the night manager but said they would not refund us for the night we didn’t stay at the property.

Nice Hostel with clean rooms and a large kitchen and social communal area. Tried the dorms and private rooms. The dorm rooms were nice to meet people however they get really hot and air con is definitely needed. Private rooms were spacious but they still needed a fan to keep the room cool in summer. The location was excellent, close to the Central train station. The staff here are very nice and friendly. They could keep the social areas open later as after 10pm there is nowhere to hang out apart from your room.

The ASH was very accommodating and clean. When we arrived before the 3 pm check-in time, they provided a free place to store luggage and were very helpful. My two friends and I stayed in the 18-person mixed dorms, where we encountered some issues. While this is not the hostel's fault, some of the other guests in our room were less than considerate with the amount of noise they made when returning to the room. Additionally, one of my friends was assigned a top bunk, and the guest in the bottom bunk left their belongings scattered all over the railings of her bed. Despite these challenges, overall, the ASH was a great experience. It's in a fantastic central location, and I would definitely stay here again (just maybe in a private group room next time.)

The Ash Hotel in Antwerp is an outstanding hotel that offers luxury, comfort, and exceptional service to its guests. The hotel's spacious and well-designed rooms, equipped with modern amenities, ensure that guests feel pampered and relaxed during their stay. The hotel's restaurant offers a wide range of delicious options and an extensive wine list, while its location in the heart of Antwerp makes it convenient and vibrant. The hotel's library section provides a peaceful and inviting space for guests to relax with a book or catch up on work. The combination of these exceptional features makes The Ash Hotel a perfect choice for anyone visiting Antwerp.